Analytics stopped reporting new orders after a manual order was added

  • Resolved Slobodan K

    (@wpcanyon)


    2 years, 3 months ago

    Hi,

    After manually adding an order (WooCommerce > Orders > Add Order) the WooCommerce Analytics stopped reporting new orders.

    I tried clearing the analytics cache in WooCommerce > Status > Tools.

    If I go to Analytics > Settings and scroll down to the “Import historical data” I see there are registered customers and orders in the past 24 hours that can be imported.

    But when I click “Start” to import, it just gets stuck on “Importing Customers” and after 2 minutes I get “Something went wrong with the importation process” error.

    In the logs (WooCommerce > Status > Logs) there are no logs for fatal errors for today, so nothing was logged for the import. Anywhere else I can check for info about what caused the importation process error.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Slobodan K

    (@wpcanyon)

    Update: Fixed. There was a stuck scheduled task (WooCommerce > Status > Scheduled Actions) so everything else was waiting for that task to finish so the queue can go on.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    Hi @wpcanyon!

    Glad that you were able to resolve the issue, great job troubleshooting this.

Viewing 2 replies - 1 through 2 (of 2 total)
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