Analytics reports not matching your WooCommerce > Orders data.

  • Resolved eibihp

    (@eibihp)


    4 years, 8 months ago

    I am very worried about the new Analytics reports.

    I was procesing the end of the month data and ecounter the following….

    I will try to explain.

    This is just and example and across the mont it happended many many times.

    Below you have the info from 2 orders extracted directly from the dashboard.
    Order Client Order Status Amount
    #4319 Elena Iriondo Gonzalez 4319 Completado $1,329.00
    #4320 Estefania Sanchez 4320 Completado $2,135.60

    Below you have the info from the same orders from the Analitycs Order reports
    (I’m putting just the relevant fields)
    4319 $2,135.60
    4320 $1,614.05

    The info is messed up!!!! The total amounts are incorrect in the report.
    Just imagine the implications of working with wrong data

    Another point regarding the previous post….

    There are orders that appear in the dashboard as the one below:

    Order Client order Status Amount
    #4299 Myrna González Terminel 4299 Completado $1,329.05

    That order NOT EVEN appears in the Analitycs Order reports!!!!!

    PLEASE SOLVE!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    The info is messed up!!!! The total amounts are incorrect in the report.
    Just imagine the implications of working with wrong data

    Yes, the numbers don’t add up. Could you share some screenshots for us so we can take a look with you.

    One for:

    Below you have the info from 2 orders extracted directly from the dashboard.

    and one for:

    Below you have the info from the same orders from the Analitycs Order reports

    You can use: https://pasteboard.co (unless the screenshot has sensitive info like a password) to upload the screenshots.

    Kind regards,

    Thread Starter eibihp

    (@eibihp)

    Image uploaded….

    https://pasteboard.co/JgyNgUy.jpg

    The section on green is the data from the analysis rpt.
    The section in white is a Copy / Paste from the orders dashboard

    The column in red is the difference in the amounts.

    The cells marked in yellow and orange are fro the example sent in the firstplace.

    I hope thsi info can help you undesratnd the problem and find the corresponding solutions.

    Regards,

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @eibihp

    It’s a bit complicated but the quality isn’t good enough to see the details. Either way, if you can explain the issue in detail and if you can replicate it, provide us with that information and we can try to replicate the problem.

    Thanks,

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @eibihp. We haven’t heard back from you in a while, so I’m going to mark this as resolved. Please start a new thread if you have further questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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