Analytics Reports Not Displaying Properly

  • Resolved oldzogwort

    (@oldzogwort)


    1 year, 9 months ago

    Just north of a week ago, after updating from woocommerce 7.4.1 to 7.7.2 our analytics started showing skewed data for orders ranging between april 20th and june 3rd, missing over 3 weeks of data and lacking in the rest. We’ve got backup of the database as well as staging site from 3rd june that displays correct graphs even after the update.
    My question is, what can be cause of this? How does woocommerce handle the analytics – which tables does it use, and how can I migrate and merge data from staging site to live site as not to remove analytics for new orders?

Viewing 1 replies (of 1 total)

  • Hi @oldzogwort

    Thanks for reaching out!

    I’m sorry to hear that you’re experiencing issues with your analytics data after updating to WooCommerce 7.7.2.

    Can you please try the steps below and see if it resolves the issue?

    • Analytics > Settings > Date type – set to Date Created
    • WooCommerce > Status > Tools > Clear Analytics Cache
    • Import Historical Data

    Otherwise, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
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