Analytics reports got crazy

Hi @eibihp ,

In your screenshot, it seems you have selected a filter to only show the Processing orders from 1st to 21st July. The new analytics dashboard will only show the orders that were placed after the new version of WooCommerce was installed.

To view the report inclusive of old orders, you would need to import the historical data in the new analytics dashboard. To import historical data, you can follow the process outlined here: https://docs.woocommerce.com/document/woocommerce-analytics/#section-15

Please import the historical data and then check the reports, and let us know if you need any further help.

An error appeared:

“There was a problem rebuilding your report data”

Image below….

View post on imgur.com

Hi @eibihp ,

Thank you for sharing the screenshot. Please try the following approach:

1. Deactivate all plugins except WooCommerce, then try importing the historical data and see if that works.
2. If you still get the error, then please share a copy of your site’s System Status .You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Do let us know how that goes.

I did as you said.

Disabled ALL plugins

Problems persists….

### WordPress Environment ###

WordPress address (URL): https://kanabos.mx
Site address (URL): https://kanabos.mx
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.31
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 22.38MB
Tama?o de los datos de la base de datos: 18.80MB
Tama?o del índice de la base de datos: 3.58MB
wp_woocommerce_sessions: Datos: 0.26MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_api_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
wp_woocommerce_order_itemmeta: Datos: 0.29MB + índice: 0.13MB + Motor MyISAM
wp_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_browsers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_countries: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
ahc_daily_visitors_stats: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_hits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_keywords: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_online_users: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_recent_visitors: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_refering_sites: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_searching_visits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_search_engines: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_search_engine_crawlers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_settings: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_title_traffic: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_visitors: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
ahc_visits_time: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_actions: Datos: 1.34MB + índice: 0.44MB + Motor MyISAM
wp_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_actionscheduler_logs: Datos: 0.93MB + índice: 0.63MB + Motor MyISAM
wp_adfoin_integration: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_adfoin_log: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_aepc_custom_audiences: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aepc_logs: Datos: 0.92MB + índice: 0.00MB + Motor MyISAM
wp_aps_social_icons: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_asq_answers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_asq_questions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_asq_quizzes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_asq_result_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_asre_sales_report: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_answers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_attributes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_categories: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_questions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_quizcategories: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_quizes: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_reports: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_settings: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aysquiz_themes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_berocket_termmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_bulkgate_module: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_cartflows_ca_cart_abandonment: Datos: 0.10MB + índice: 0.01MB + Motor MyISAM
wp_cartflows_ca_email_history: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_cartflows_ca_email_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_cartflows_ca_email_templates_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_commentmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_comments: Datos: 0.17MB + índice: 0.08MB + Motor MyISAM
wp_enviaya_rates: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_enviaya_shipment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_fm_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_imagify_files: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_imagify_folders: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_custom_fields: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_dynamic_segment_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_feature_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_mapping_to_external_entities: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletters: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletter_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletter_option: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletter_option_fields: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_mailpoet_newsletter_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletter_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_newsletter_templates: Datos: 1.03MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_scheduled_tasks: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_mailpoet_scheduled_task_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_segments: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_sending_queues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_settings: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_clicks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_opens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_unsubscribes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_statistics_woocommerce_purchases: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_stats_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_subscribers: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_mailpoet_subscriber_custom_field: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_subscriber_ips: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_subscriber_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailpoet_user_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_ms_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_nextend2_image_storage: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
wp_nextend2_section_storage: Datos: 0.07MB + índice: 0.01MB + Motor MyISAM
wp_nextend2_smartslider3_generators: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_nextend2_smartslider3_sliders: Datos: 0.13MB + índice: 0.00MB + Motor MyISAM
wp_nextend2_smartslider3_sliders_xref: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_nextend2_smartslider3_slides: Datos: 0.12MB + índice: 0.01MB + Motor MyISAM
wp_options: Datos: 3.50MB + índice: 0.19MB + Motor MyISAM
wp_postmeta: Datos: 3.03MB + índice: 0.64MB + Motor MyISAM
wp_posts: Datos: 1.49MB + índice: 0.09MB + Motor MyISAM
wp_pps_countries: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_pps_popup: Datos: 0.61MB + índice: 0.00MB + Motor MyISAM
wp_pps_popup_show_categories: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_pum_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_qcld_conversion_tracker: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_redirects: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_css: Datos: 0.09MB + índice: 0.00MB + Motor MyISAM
wp_revslider_css_bkp: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_revslider_layer_animations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_layer_animations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_navigations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_navigations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_sliders: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_revslider_sliders_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_slides: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_revslider_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_static_slides: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_revslider_static_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_say_what_strings: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_sbi_instagram_feeds_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_sbi_instagram_posts: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp_sgpb_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_sgpb_subscription_error_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_shortpixel_folders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_shortpixel_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_exclusions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_historical: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_pages: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
wp_statistics_search: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_useronline: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_visit: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_statistics_visitor: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
wp_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_term_relationships: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_usermeta: Datos: 0.05MB + índice: 0.03MB + Motor MyISAM
wp_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_vex_soluciones_estafeta_orders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wcsc_error_logs: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wcsc_logs: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_admin_note_actions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_customer_lookup: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.03MB + Motor MyISAM
wp_wc_order_stats: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfblockediplog: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfblocks7: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_form_entries: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_form_entry_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_form_entry_values: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_queue_failures: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfb_queue_jobs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfconfig: Datos: 0.38MB + índice: 0.02MB + Motor MyISAM
wp_wfcrawlers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wffilechanges: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wffilemods: Datos: 1.87MB + índice: 0.39MB + Motor MyISAM
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wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfpendingissues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_wfsnipcache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_wftrafficrates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_whtp_hitinfo: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_whtp_hits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_whtp_visiting_countries: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpbot_Conversation: Datos: 0.17MB + índice: 0.01MB + Motor MyISAM
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wp_wsm_browsers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_countries: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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wp_wsm_dateWisePageViews: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_dateWiseVisitors: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_datewise_report: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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wp_wsm_hourWiseVisitors: Datos: 0.00MB + índice: 0.00MB + Motor
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wp_wsm_monthWiseFirstVisitors: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_monthWisePageViews: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_monthWiseVisitors: Datos: 0.00MB + índice: 0.00MB + Motor
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wp_wsm_oSystems: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_pageViews: Datos: 0.00MB + índice: 0.00MB + Motor
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wp_wsm_resolutions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_searchEngines: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_toolBars: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_uniqueVisitors: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_url_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wsm_visitorInfo: Datos: 0.00MB + índice: 0.00MB + Motor
wp_wsm_yearlyMonthlyReport: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wsm_yearwise_report: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yoast_indexable: Datos: 0.39MB + índice: 0.10MB + Motor MyISAM
wp_yoast_indexable_hierarchy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_yoast_primary_term: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yoast_seo_links: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
wp_yoast_seo_meta: Datos: 0.02MB + índice: 0.03MB + Motor MyISAM

### Post Type Counts ###

attachment: 415
br_sale_report: 1
custom_css: 2
customize_changeset: 2
dhwc_tmpl_product: 13
ec_woo_ddb_template: 27
ecwoo_csc: 1
elementor_library: 1
extra_product_tab: 5
mailpoet_page: 1
nav_menu_item: 24
news: 27
o-discount: 1
o-list: 1
oembed_cache: 8
page: 26
popup: 3
popup_theme: 6
popupbuilder: 5
post: 8
product: 17
product_variation: 6
sa_slider: 1
shop_coupon: 128
shop_order: 180
shop_order_refund: 5
testimonials: 5
text_slider: 1
wp_quiz: 1
wpcdt_countdown: 3
wpcf7_contact_form: 3
wpmm_theme: 3
wprss_feed: 1
wprss_feed_template: 1

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (13) ###

Advanced Cron Manager: por BracketSpace – 2.4.0
Advanced Form Integration: por nasirahmed – 1.26.4
Age Gate: por Phil Baker – 2.6.1
amr shortcode any widget: por anmari – 3.7
Black Studio TinyMCE Widget: por Black Studio – 2.6.9
Code Snippets: por Code Snippets Pro – 2.14.0
Contact Form 7: por Takayuki Miyoshi – 5.2
Conversational Forms: por QuantumCloud – 1.1.1
Countdown Timer Ultimate: por WP OnlineSupport – 1.2.5
301 Redirects: por WebFactory Ltd – 2.45
Creador de Tests: por Quiz Maker team – 8.6.0
Conditional Discounts for WooCommerce by ORION: por ORION – 4.3.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce: por Automattic – 4.3.1

### Inactive Plugins (65) ###

Click to Chat: por HoliThemes – 2.7
Custom Order Status for WooCommerce: por Tyche Softwares – 1.4.9 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Custom Twitter Feeds: por Smash Balloon – 1.5.1
DHWC Gutenberg: por Sitesao team – 1.0.8 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Duplicate Page: por mndpsingh287 – 4.2
Envato Market: por Envato – 2.0.3
Free shipping notification WooCommerce Pro: por PI Websolution – 1.3.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Google XML Sitemaps: por Arne Brachhold – 4.1.0
GreenGrow Core: por Qode Themes – 1.0.1
Health Check & Troubleshooting: por The www.remarpro.com community – 1.4.4
Hello Dolly: por Matt Mullenweg – 1.7.2
Imagify: por WP Media – 1.9.10
JAG Creative Addons Bundle: por JAG Themes – 1.0.4
Jetpack by WordPress.com: por Automattic – 8.7.1
Klaviyo: por Klaviyo
Inc. – 2.2.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1

Live Sales Notifications for WooCommerce: por PI Websolution – 1.7.3
Loco Translate: por Tim Whitlock – 2.4.0
Max Mega Menu: por megamenu.com – 2.8
Max Mega Menu - Pro Addon: por megamenu.com – 2.1.1
Mercado Pago payments for WooCommerce: por Mercado Pago – 4.2.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Metricool: por Metricool – 1.8
Official Facebook Pixel: por Facebook – 2.1.0
Pixel Caffeine: por AdEspresso – 2.1.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Popup Builder: por Sygnoos – 3.68.2
Product Sales Report for WooCommerce: por Potent Plugins – 1.4.10 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
PublishPress Capabilities: por PublishPress – 1.9.12
Qode Framework: por Qode Themes – 1.1.1
Query Monitor: por John Blackbourn – 3.6.0
Really Simple SSL: por Really Simple Plugins – 3.3.4
Redux Framework: por Team Redux – 3.6.18
Sales Report Email for WooCommerce: por zorem – 2.5.6
Sales Report for WooCommerce: por BeRocket – 3.5.1.5
Say What?: por Lee Willis – 1.9.6
Shortcodes Finder: por Scribit – 1.4.1
Side Cart For Woocommerce: por  – 1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Site Kit by Google: por Google – 1.12.0
Smart Slider 3: por Nextend – 3.4.1.8
Smash Balloon Instagram Feed: por Smash Balloon – 2.4.5
Stamped.io Reviews & UGC for WooCommerce: por Stamped.io – 2.1.8 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Ultimate FAQs - WordPress FAQ Plugin: por Etoile Web Design – 1.9.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Advanced Product Labels: por BeRocket – 1.1.18
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Colors: por WooThemes – 1.0.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Coupon Generator: por Jeroen Sormani – 1.1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Woocommerce Estafeta Plugin: por vex soluciones – 1.2.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Google Analytics Integration: por WooCommerce – 1.4.22 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Woocommerce Login / Signup Lite: por phoeniixx – 2.0.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Menu Cart: por Jeremiah Prummer
Ewout Fernhout – 2.9.3

WooCommerce PDF Catalog: por weLaunch – 1.12.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
Woocommerce Product Tab Pro: por Proword – 3.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Services: por Automattic – 1.23.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCommerce Side Cart: por XootiX – 2.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooCustomizer: por Kaira – 1.1.9 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooMail - WooCommerce Email Customizer: por CidCode – 3.0.13 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WooSMS - SMS module for WooCommerce: por BulkGate SMS gateway – 2.0.26 – Versión instalada no está probada con la versión activa de WooCommerce 4.3.1
WoowBot Pro Max: por QuantumCloud – 12.9.4
WP-Cron Status Checker: por Webhead LLC – 1.2.1
WPBakery Page Builder: por Michael M - WPBakery.com – 6.2.0
WPC Product Bundles for WooCommerce (Premium): por WPClever.net – 5.2.6
WP Crontrol: por John Blackbourn & crontributors – 1.8.5
WPC Variations Radio Buttons for WooCommerce: por WPClever.net – 2.1.3
WP File Manager: por mndpsingh287 – 6.5
WP News and Scrolling Widgets: por WP OnlineSupport – 4.2.2
WP Rocket: por WP Media – 3.5.5.1
Yoast SEO: por Team Yoast – 14.6.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: por  – 1.7.1
installatron_hide_status_test.php: por  –

### Settings ###

API Enabled: –
Force SSL: ?
Currency: MXN ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base de la tienda: #634 - /tienda/
Carrito: #10 - /carrito/
Finalizar compra: #11 - /checkout/
Mi cuenta: ? La visibilidad de la página debe ser pública
Términos y condiciones: #3409 - /terminos-y-condiciones/

### Theme ###

Name: GreenGrow
Version: 1.0.1
Author URL: https://qodeinteractive.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: greengrow/inc/woocommerce/templates/content-widget-product.php
La  version 3.6.0 de greengrow/inc/woocommerce/templates/global/quantity-input.php está obsoleta. La versión del núcleo es la 4.0.0
greengrow/inc/woocommerce/templates/single-product/meta.php

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### Action Scheduler ###

Completo: 5.300
Oldest: 2020-06-14 00:36:11 -0500
Newest: 2020-07-20 00:25:33 -0500

Pendiente: 329
Oldest: 2020-07-11 21:19:35 -0500
Newest: 2020-07-22 08:18:39 -0500

Fallida: 19
Oldest: 2020-05-25 16:19:27 -0500
Newest: 2020-07-02 19:22:49 -0500

Cancelada: 1
Oldest: 2020-07-20 00:25:22 -0500
Newest: 2020-07-20 00:25:22 -0500

Hi @eibihp ,

Thank you for sharing the status report.

I see that you have 13 active plugins and 65 inactive plugins in the status report. Were other 12 plugins (except WooCommerce) deactivated before you tried importing historical data?

If you hadn’t deactivated the other 12 plugins before importing, then please deactivate those and try importing the historical data.

If the issue still persists, then please check if you have any fatal error logs. You can check the fatal error log from WP Admin → WooCommerce → Status → Logs, from the dropdown on right side, select Fatal error, click the view button then copy the log and send it to us in your reply.

As I recall, I deactivated all of them.
The problems now is different.
The import sends a message that it is reconstructing the data and then the message dispaears and it stays there forever.

This with the plugin alreadu active.

As I recall, I deactivated all of them.
The problems now is different.
The import sends a message that it is reconstructing the data and then the message dispaears and it stays there forever.

This with the plugin alreadu active.

Hi @eibihp ,

The import sends a message that it is reconstructing the data and then the message dispaears and it stays there forever.

May I know how many orders you have on your site currently? The historical data import may take some time if you have many orders (ex. above 1000 orders).

Also, can you please go to WP Admin → WooCommerce → Status → Logs, then from the right side dropdown, see if there are any “Fatal” error logs listed. If Fatal error logs are listed in the dropdown, then select it, click the “View” button, copy the log and paste in the response here.

That would help me check if there are any fatal errors on the site that may be causing the issue.

There are not as many orders as to colapse the process…

Imported Registered Customers0 of 5
Imported Orders and Refunds0 of 192

There are no fatal error logs relevant to this case, they have old dates….

HELP PLEASE!

Hi @eibihp ,

There isn’t much to test further as you have disabled all the plugins and set the theme to the default theme – and the issue still persists. This indicates that there might be an issue on the hosting environment, preventing background processing of reports.

I recommend the following:

1. Take a backup of the site, delete WooCommerce, then re-install it (your data won’t be deleted when you delete WooCommerce). Once re-installed, check if you’re able to import the historical data.
2. If the issue still persists, you may have to reach out to your web host. You web host can check server error logs and if they find any failing processes on the server, they should be able to fix it.

Do let us know how that goes and if you need any further help from us.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.