• Resolved cindyng

    (@cindyng)


    HI I have been downloading analytics reports and it says that it will be emailed to me but no email is being sent.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter cindyng

    (@cindyng)

    This is a screenshot of the Status>Log Report

    Hi @cindyng

    Thanks for reaching out!

    I understand that you are not receiving the Analytics Report by email after downloading it.

    To check deeper if the emails are being correctly generated and sent, you can install the WP Mail Logging plugin. Then, check whether the email is being generated, more information is available below:

    If (by any chance) the emails are not being logged, you can check if the scheduled action about it is generated and what happens with that scheduled action.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Roxy

    (@roxannestoltz)

    Hi @cindyng ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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