Analytics product report incorrect net sales

Hi there,

Do you mind sharing which report you’re referring to, eg the url of the report.

Hi,

The report URL would be

/wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Fproducts

Obviously, I can’t share the full link but this is the admin page.

Hi there,

Thanks for the clarification above.

I tested an order with Product A, B and the report correctly reported the sales for A, B individually.

You mentioned “The product only costs about ￡2 and is normally an add-on with other products.”
Are you saying it is an Add-On?
An Add-On is not a product and will not be measured in the report.

Hi @nicksws –

Since we haven’t heard back from you in a while, I’m going to close out this thread now for the overall health of the forums. Please feel free to open a new thread if you have any further questions.

Cheers!

Hi,

I did post a reply so no idea what happened to it.

When I say “Add on” I mean that people normally add this product as an extra to their order rather than just purchase this product.
As far as Woocommerce and the reports should be concerned, it’s a normal product added to the basket in the normal way.

This doesn’t help, unfortunately. The report is still incorrect and useless.
You can’t really tell me that a report showing 12 orders, approx ￡1,500, 38 items sold (17 where this product), where the product cost is ￡2, is a correct report.

The total is wrong. How can you get a report of the amount sold for a single product?. This total obviously includes all the other products on those orders too.

Thanks.

Hi,

I haven’t heard back on this yet and our client is still seeing incorrect totals on the report.
Does anyone have any suggestions?

Thanks.