Analytics.js not loading

  • Resolved albie2011

    (@albie2011)


    3 years, 9 months ago

    We use CAOS with MonsterInsights and it is showing no traffic or minor traffic since 2/13/21. We clicked to download analytics.js again and it said it was successful, cleared cache, cleared CDN, etc. but when loading and testing via GtMetrix it is not showing analytics.js as loading in the waterfall of items as it did in the past. Anything we can do to get this working? We do have the compatibility setting for MonsterInsights turned on – this was all working fine until 2/13/21 according to the data so we think it was a change since then. Also tried to exclude analytics.js in the AutoOptimize settings (there was a reference to that being a potential issue in another thread) and that did not help. Thanks!

    • This topic was modified 3 years, 9 months ago by albie2011.
    • This topic was modified 3 years, 9 months ago by albie2011.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter albie2011

    (@albie2011)

    UPDATE 2/20/21: I rolled back to 3.9.0 and that dit not fix the problem and analytics.js was still not loading. I then rolled back to 3.8.1 and can confirm that analytics.js IS now loading on this site and another affected site. Hope this helps. Waiting to see if MonsterInsights will pick up the data as well.

    • This reply was modified 3 years, 9 months ago by albie2011.
    Plugin Author DaanvandenBergh

    (@daanvandenbergh)

    Hi!

    That’s weird. Nothing much has changed in how the tracking code is added to the page.

    I’ll have to make a comparison between the two, to see if I’ve missed anything!

    Thanks for notifying me.

    Thread Starter albie2011

    (@albie2011)

    @daanvandenbergh You are welcome. To clarify, looking again I now see both sites using 3.8.1 but the call is not to the local file – it is calling google-analytics.com to load analytics.js – before both were calling the local analytics.js file which then went to our CDN. The other site is gussislaw.com. I also verified both cache folders and do see a fresh analytics.js file in the folders (which I updated after reverting to 3.8.1). So I guess I am still having issues on these two sites as the load is not local like it was. Not sure what changed on 2/13/21 for the first site but didn’t see changes (decrease in page view count) on the second site (gussislaw.com) until a day or two ago. The first site (inhouseblog.com) went to basically 0 tracked page views on 2/13/21.

    • This reply was modified 3 years, 9 months ago by albie2011.
    • This reply was modified 3 years, 9 months ago by albie2011.
    Plugin Author DaanvandenBergh

    (@daanvandenbergh)

    I’m not sure I understand completely what you mean. Could you provide screenshots of your settings and what you tried to illustrate above?

    Thread Starter albie2011

    (@albie2011)

    @daanvandenbergh on InhouseBlog.com I reverted from 3.9.2 to 3.8.1 after tracked traffic went to basically 0 on 2/13/21. By reverting to 3.8.1. I am now able to see in GtMetrix that analytics.js is loading, but it is loading from Google (not using the local file the plugin downloads as it did before) – see GtMetrix result:

    https://share.getcloudapp.com/NQuJxnky

    For settings on the Extensions tab Safe Mode is enabled and no checkboxes are checked. Advanced Settings looks like this:

    https://share.getcloudapp.com/bLugxNYn

    The CDN is deployed on a DNS basis (StackPath full site integration) so it should be pulling the local analytics file and then putting it into the CDN so it is loading from our domain. Instead now Google Analytics appears to be working, but it is loading the file from Google.

    It may have to do with the fact that MonsterInsights forced everyone over to Gtag from Analytics.js, and the CAOS setting for MonsterInsights mode was set to Analytics.js still.

    I’ve gone through toggling off all the recently updated plugins during the window of 2/9/21-2/12/21 (my traffic plummeted to near-zero on the 11th/12th), and nothing caused any change.

    After disabling MonsterInsights and adding the property tracking code manually, I did see that CAOS was involved, and checked the settings. MI compatibility mode was already enabled, but the code method was set to Analytics.js–MI just moved away from this for EVERYONE.

    Turned on Gtag mode and it does appear that all my traffic is now registering as expected within Analytics.

    This may be worth putting some sort of notice out to CAOS users, perhaps with a banner notification within Admin (an actual useful one for once lol).

    Thread Starter albie2011

    (@albie2011)

    @tf5_bassist @daanvandenbergh I can confirm that what @tf5_bassist did also worked for me. I chose the Gtag (deprecated) option and it downloaded the file and the file is now at the CDN as well. I see stats being generated in Monster Insights. So I believe it is working on both my sites now too. I did not do Gtag v4 as I haven’t upgraded to that in Google Analytics yet.

    As a follow-up on this, I’ve also noticed that my GA Events data has also flatlined as of making this switch. If anyone’s figured out anything related to all this, please for the love of god let me know haha.

    Plugin Author DaanvandenBergh

    (@daanvandenbergh)

    Hi @tf5_bassist,

    Thanks for your message. Could you create a separate ticket for your issue?

    It seems the main issue here is fixed, and although I do agree that they’re related, this thread is becoming a bit cluttered now. ??

    Thanks,

    Daan

Viewing 9 replies - 1 through 9 (of 9 total)
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