Analytics has stopped reporting

  • Resolved rossmartin98

    (@rossmartin98)


    2 months ago

    Hi, I set up Google Sit Kit and connected to my Analytics account and everything was working fine, but over the last 48 hrs it seems to have stopped reporting. I am getting limited data coming through but it seems completely wrong and I cant see any real time users reporting.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @rossmartin98, thanks for getting in touch. When checking your site source code, I can see that Site Kit is placing the Analytics code as I would expect to see it. I can also see that your Analytics tag is firing when checking from?https://tagassistant.google.com/.

    One thing I did notice here was that when giving my consent on your site, the consent values were not looking like they were being updated which may be why this is happening.

    Could you please check our consent mode guide here and follow the instructions to set up consent mode with Site Kit. Once done, could you let me know and I can check if these values are then being updated as I would expect them too.

    Thread Starter rossmartin98

    (@rossmartin98)

    Hi Adam, thanks for the quick reply.

    I have looked at the consent mode and everything should be set up now on the site if you can take a look.

    Thanks

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @rossmartin98 No problem, I have checked and that looks now as I would expect and the consent values are being updated once permission is given. You can also check that you can see live traffic coming in to your site from your Analytics account and checking the realtime reports.

    If there is anything else I can help with then please let me know.

Viewing 3 replies - 1 through 3 (of 3 total)
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