Analytics for Variations no longer pulling all data

  • Resolved emilydesigns

    (@emilydesigns)


    6 months, 4 weeks ago

    I’m having an issue with pulling analytics now. It always worked fine, including last week (8/24/24) before I updated WordPress. I’ve always gone to Analytics > Variations > select the current week, advanced filters > variations match ALL filters > product category includes [list of all 3 categories I want to include] > Filter

    I can see products are missing and where I usually have 2 pages worth of items, it’s only showing 20 items.

    Even if I only do one product category (ex. “individual meal prep” category), it’s only showing me 2 products (2 variations each) instead of all 16 products. It appears to be leaving out “simple product” whereas they were always included before. I need to be able to download a .csv of sold product count for all products within a category, separated out by variation, whether they have a variation or not.

    Going to Analytics > Products doesn’t give me the breakdown by variation to export. Our production team needs to know how many of each size to make.

    I’ve included a link to a product page that includes items that are simple and variable within the “individual meal prep” category.

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @emilydesigns

    Thanks for providing further details.

    I’m pretty sure that there was a WooCommerce update during this time because it gave me the banner at the top to clean up the database.

    This usually happens after a major WooCommerce update, and it’s expected.

    I went back through my update emails and it shows these plugins being updated in between these dates.

    Those plugin updates shouldn’t interfere with the Analytics functionality.

    Despite numerous attempts, I was unable to recreate the issue. I started with WooCommerce 8.8.0 and upgraded one by one to the latest version.

    However, could you please clear the Analytic cache once again? After doing that, try importing the historical data. Let’s see if it makes any difference.

    Additionally,

    head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser cache and then check again.

    If this makes no difference, please open a ticket about this from WooCommerce.com > My profile > Support. You may need to create an account before you can access that page.

    Make sure to include a link to this thread, so we know what has been done already.

    We will be able to help you further there.

    Thanks!

Viewing 16 replies (of 16 total)
  • The topic ‘Analytics for Variations no longer pulling all data’ is closed to new replies.