• Resolved Lisa Baird

    (@candeeg)


    I am unable to complete activation for Google Analtyics. Seach Console and Page Speed activated with no problems.

    I have tried deactivating all plugins and changing to the Twenty Nineteen theme and I get the same error message;

    Here is what the console reports:

    Google Site Kit API Error 
    {…}
    ?
    code: "unknown"
    ?
    data: {…}
    ??
    reason: ""
    ??
    status: 500
    ??
    <prototype>: Object { … }
    ?
    message: "cURL error 2: easy handle already used in multi handle"
    ?
    <prototype>: {…}
    ??
    __defineGetter__: function __defineGetter__()
    ??
    __defineSetter__: function __defineSetter__()
    ??
    __lookupGetter__: function __lookupGetter__()
    ??
    __lookupSetter__: function __lookupSetter__()
    ??
    __proto__: 
    ??
    constructor: function Object()
    ??
    hasOwnProperty: function hasOwnProperty()
    ??
    isPrototypeOf: function isPrototypeOf()
    ??
    propertyIsEnumerable: function propertyIsEnumerable()
    ??
    toLocaleString: function toLocaleString()
    ??
    toString: function toString()
    ??
    valueOf: function valueOf()
    ??
    <get __proto__()>: function __proto__()
    ??
    <set __proto__()>: function __proto__()
    googlesitekit-api.js:1:11004
        g https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-api.js?ver=1.8.0:1
        k https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1
        _invoke https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1
        e https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1
        k https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1
        e https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1
        e https://peacerivercampground.com/wp-content/plugins/google-site-kit/dist/assets/js/googlesitekit-vendor.js?ver=1.8.0:1

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • @candeeg thanks for your report and providing the details! It looks like you are experiencing the issue we’re investigating here. A few checks:

    1) Ensure the Google account you are using with Site Kit has administrative permissions for the site/property in your Analytics account.

    2) In an incognito browser, reset Site Kit and attempt to connect the Analytics service again.

    If the issue persists, could you provide your Site Health information and the name of your hosting provider? You can provide this info here or through this form.

    E.T.

    (@eranthomson)

    Me too.

    
    ### wp-core ###
    
    version: 5.4.1
    site_language: en_AU
    user_language: en_AU
    timezone: Australia/Sydney
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 5
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/laughmas/lma.training
    wordpress_size: 1,022.21 MB (1071866908 bytes)
    uploads_path: /home/laughmas/lma.training/wp-content/uploads
    uploads_size: 674.07 MB (706811887 bytes)
    themes_path: /home/laughmas/lma.training/wp-content/themes
    themes_size: 61.02 MB (63980247 bytes)
    plugins_path: /home/laughmas/lma.training/wp-content/plugins
    plugins_size: 110.72 MB (116094504 bytes)
    database_size: 33.05 MB (34651631 bytes)
    total_size: 1.86 GB (1993405177 bytes)
    
    ### wp-active-theme ###
    
    name: PowerProv (werkstatt-child)
    version: 4.5.0.3.1589866307
    author: fuelthemes
    author_website: https://themeforest.net/user/fuelthemes
    parent_theme: Werkstatt (werkstatt)
    theme_features: woocommerce, wc-product-gallery-lightbox, align-wide, align-full, editor-color-palette, post-formats, custom-background, title-tag, automatic-feed-links, editor-style, post-thumbnails, html5, nav-menus, menus, widgets
    theme_path: /home/laughmas/lma.training/wp-content/themes/werkstatt-child
    
    ### wp-parent-theme ###
    
    name: Werkstatt (werkstatt)
    version: 4.5.0.5
    author: fuelthemes
    author_website: https://themeforest.net/user/fuelthemes
    theme_path: /home/laughmas/lma.training/wp-content/themes/werkstatt
    
    ### wp-themes-inactive (3) ###
    
    Stockholm Child: version: 3.7.1489476773, author: Select Themes
    Stockholm: version: 5.2.1, author: Select Themes
    Twenty Twenty: version: 1.3, author: the WordPress team
    
    ### wp-plugins-active (21) ###
    
    Akismet Anti-Spam: version: 4.1.6, author: Automattic
    ConvertKit: version: 1.9.2, author: ConvertKit
    Duplicate Post: version: 3.2.4, author: Enrico Battocchi
    Envato Market: version: 2.0.3, author: Envato
    Font Awesome: version: 4.0.0-rc20, author: Font Awesome
    Heartbeat Control by WP Rocket: version: 2.0, author: WP Rocket
    Insert Headers and Footers: version: 1.4.5, author: WPBeginner
    Official Facebook Pixel: version: 2.0.2, author: Facebook
    Post SMTP: version: 2.0.12, author: Yehuda Hassine
    Rank Math SEO: version: 1.0.43.1, author: Rank Math
    Really Simple SSL: version: 3.3.3, author: Rogier Lankhorst, Mark Wolters
    Say What?: version: 1.9.4, author: Lee Willis
    Site Kit by Google: version: 1.9.0, author: Google
    Smush: version: 3.6.3, author: WPMU DEV
    UpdraftPlus - Backup/Restore: version: 2.16.26.24, author: UpdraftPlus.Com, DavidAnderson
    Visual Composer Clipboard: version: 4.1.1, author: bitorbit
    WerkStatt - Required Plugin: version: 1.5.0, author: fuelthemes
    Wordfence Security: version: 7.4.7, author: Wordfence
    WPBakery Page Builder: version: 6.2.0, author: Michael M - WPBakery.com
    WP Fastest Cache: version: 0.9.0.7, author: Emre Vona
    WPForms Lite: version: 1.6.0.2, author: WPForms
    
    ### wp-plugins-inactive (4) ###
    
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: version: 5.1.0, author: SeedProd
    Post Type Switcher: version: 3.2.0, author: John James Jacoby
    Stockholm Core: version: 1.2.1, author: Select Themes
    WordPress Zero Spam: version: 3.1.1, author: Ben Marshall
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1650
    imagemagick_version: ImageMagick 6.7.2-7 2017-03-22 Q16 https://www.imagemagick.org
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 2 GB
    	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 16 GB
    	imagick::RESOURCETYPE_MEMORY: 8 GB
    	imagick::RESOURCETYPE_THREAD: not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.70
    
    ### wp-server ###
    
    server_architecture: Linux 5.4.10-x86_64-linode132 x86_64
    httpd_software: Apache
    php_version: 7.3.18 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 10000
    time_limit: 300
    memory_limit: 1024M
    max_input_time: 600
    upload_max_size: 256M
    php_post_max_size: 256M
    curl_version: 7.69.1 OpenSSL/1.1.1g
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.30-log
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/laughmas/lma.training/wp-content
    WP_PLUGIN_DIR: /home/laughmas/lma.training/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 1024M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### wpforms ###
    
    version: 1.6.0.2
    license: false
    lite: Jan 11, 2019 @ 3:56pm
    total_forms: 1
    total_entries: 692
    
    ### google-site-kit ###
    
    version: 1.9.0
    php_version: 7.3.18
    wp_version: 5.4.1
    reference_url: https://lma.training
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    active_modules: site-verification, search-console, analytics, pagespeed-insights
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    	https://www.googleapis.com/auth/analytics.readonly: ?
    search_console_property: https://lma.training/
    analytics_account_id: none
    analytics_property_id: none
    analytics_profile_id: none
    analytics_use_snippet: yes
    
    
    E.T.

    (@eranthomson)

    Tried incognito reset and got a different error:

    rate limit exceeded

    Plugin Support James Osborne

    (@jamesosborne)

    @eranthomson Can you please open a new support topic as per forum guidelines and we would be happy to assist from there.

    Please include all relevant information to your support topic, including your Site Health Information, which can help us troubleshoot your specific case.

    Hi! I have the same error, in the analytics section i get this error Data error in Search Console
    cURL error 2: easy handle already used in multi handle

    @reggie1990 thanks for reporting! Could you open a new support topic with these details along with your Site Health information (alternatively use this form) and your hosting provider and plan? We suspect it is related to a server configuration.

    I already fill the form with my site health details, thanks for the respond. I use WHM to manage my hosting

    • This reply was modified 4 years, 9 months ago by reggie1990.

    @reggie1990 thank you! In order to troubleshoot your case further, you’ll need a new support topic per forum guidelines.

    Thread Starter Lisa Baird

    (@candeeg)

    Sorry for the delay in performing the testing steps. I have finally worked my way back to this website.

    I have done as you asked and was unable to resolve the issue. The exacts steps were:
    Using an incognito Chrome Browser Window:

    1. Switch to 2019 theme
    2. Reset SiteKit
    3. Turn off all plugins
    5. Turn on SiteKit
    4. Go through activation for Site Kit, signing in to the Google Account that owns the Analytics
    5. Try to connect to Google Analytics … same error received
    Error: cURL error 2: easy handle already used in multi handle

    I repeated the same steps in Firefox and tried to activate Google analytics using the new Microsoft Edge

    This is not something I want to make a habit of, this is a live website. The search console shows about 70 click-throughs to the website daily.

    I would like to note that Reggie says he uses WHM to manage his hosting. This website is on a GoDaddy VPS and we use WHM as well. This website is setup on its own cPanel on our server.

    @candeeg I’m following up on your topic regarding the issue with Analytics.

    While we were not able to recreate the issue, we suspect that it could be related to an aspect of the server environment your site is in at your host- particularly the cURL library being used (see this issue for more details).

    Unfortunately, we’re limited on the solutions we can provide there, but we’re working on a way to detect these issues sooner at setup. The next best course of action would be to contact your host.

    We greatly appreciate your report and patience as we looked into this.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Analytics ERror: cURL erro 2: easy handle already used in multi handle’ is closed to new replies.