Analytics Enhanced Ecommerce not populating

  • Resolved Envirocycle

    (@enviroadmin)


    8 years, 1 month ago

    Hi Tatvic Team,

    Since more than a week now, the following sections of Analytics Enhanced Ecommerce are not populating :
    – Shopping Behavior Analysis:
    * Sessions with Product Views
    * Sessions with Add to Cart
    * Sessions with Check-Out
    – Checkout Behavior Analysis
    * Checkout View
    * Billing Information
    * Proceed To Payment

    Only the “Sessions with Transactions” are tracked.

    Everything was working for a long time until we notice it was not populating anymore.

    Our Analytics tracking ID is in the header.php

    There are only 2 checkboxes selected in the plugin settings:
    1- Add Enhanced Ecommerce Tracking Code
    2- Add Code to Track the Login Step of Guest Users (Optional)
    with the Impression Threshold set to 6

    Thank you for your help!

    Mathieu Leduc

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi Mathieu,

    Thank you for contacting us!

    Kindly, share with the following details/access with us:

    1. Provide Store URL with the plugin installed.
    2. Share view level access of your analytics account at analytics2(at)tatvic(dot)com

    So we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter Envirocycle

    (@enviroadmin)

    Store URL: https://www.envirocycle.com/

    View level access of our analytics account have been shared to analytics2(at)tatvic(dot)com.

    Thank you for your help!

    Mat

    Plugin Author Conversios

    (@tatvic)

    Hi Mat,

    Thank you for sharing access!

    We request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further regarding your query.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 8 years, 1 month ago by Conversios.
Viewing 3 replies - 1 through 3 (of 3 total)
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