Analytics does not show data

Hi @trungnguyen99

Thanks for reaching out!

I understand that when navigating to WooCommerce > Analytics, it is not showing any data and an error message is being displayed, correct?

When you mean error message, is this the console errors on your screenshot above?

Meanwhile, for us to check this further. Can you please try to do the following solutions below and see if this works?

• WooCommerce > Status > Tools > Clear Analytics Cache
• Import Historical Data

If the following steps above did not resolve the issue, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

I have done the above steps and still the error, I attached the system report

https://gist.github.com/trungnguyen304/0cac548d225eef3f45590621b62c52d9

Hi @trungnguyen99 ,

Thanks for sharing the System Status Report.

WP Version: ? 6.0.2 - There is a newer version of WordPress available (6.2)

I am able to see that you have an outdated version of WordPress, can you try updating this and see if it makes any difference?

You can read more about this in the Updating WordPress support article.

Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

Additionally, I see that you have shared a screenshot of the browser console errors, however, can you please share a screenshot of the Analytics page so that we can have a better understanding of what you are seeing on your end?

Cheers!

Hi @trungnguyen99 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!