analytics blank

  • Resolved Antonio Gallo

    (@antoniogallo)


    3 years, 1 month ago

    After upgrading to the latests version the analytics tab is empty.

    The HTML code is there but there is no PHP error in the logs.

    Also JS console is clear but it must be related to
    probably some missing JS files not starting the rendering of the JS templates.

    It could be that the admin now requires some gutenberg JS/CSS
    that I’m filtering out for optimization in my theme?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @antoniogallo

    Thanks for your message!

    Could you confirm if the Analytics page is showing absolutely nothing or no data?

    If you are not able to see the dashboard (showing blank) it could be related to a conflict with something else in your site, probably another plugin or theme.

    The best way to determine this is to:

    1. Temporarily switch your theme to Storefront
    2. Disable all plugins except for WooCommerce
    3. Repeat the action that is causing the problem`
    4. You can do the above on a staging environment using WP Staging

    If it’s showing no order information, try going to WooCommerce > Status > Tools > Clear analytics cache > Click Clear. Then try rerunning the report.

    If this does not work please send us your System Status Report for further review: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @antoniogallo,

    Hopefully, you were able to clear up this issue. Since it’s been a while since we last heard from you, I’m going to mark this thread resolved.

    If you still have trouble, please feel free to open up a new topic. We’d be happy to jump back in and help you out.

    Take care

    Thread Starter Antonio Gallo

    (@antoniogallo)

    Nope, it hasn’t solved.

    It was quicker to create my own analytics with CSV export too.

Viewing 3 replies - 1 through 3 (of 3 total)
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