Analytical data not showed

  • Resolved jerbnl

    (@jerbnl)


    4 years, 3 months ago

    Hi Support,

    We dont know why, but the analytical data is not showed.
    He showed that this error:
    “There was an error getting your stats. Try again.”

    Besides that he is showing the correct amounts, the sold products etc.
    https://snipboard.io/Bv6k1V.jpg

    What could be causing this? Do we need to install Jetpack for this?
    We running on version 4.7.1.

    Thank you in advance.

    Jerry

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @jerbnl,

    We’ve seen a few cases where caching, security plugin restricting access to the WP REST API and firewall rules caused an issue like this.

    Here’s what I’d recommend:

    1. If you have a caching plugin installed, I’d recommend temporarily disabling the plugin, then check to see if the issue persists.

    2. If you’re using a security plugin, go through its settings and ensure it’s properly setup – you could also try disabling it temporarily.

    3. Follow this guide to do a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please try the following recommendations and if you need further assistance, please share your system status report so we can help further.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Cheers!

Viewing 1 replies (of 1 total)
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