Analysis, marketing and other pages without content.

Hi Francisco,

Thanks for reaching out!

I understand that there are pages in your dashboard which are not displaying data. Furthermore, none of the troubleshooting steps providing in this thread have worked for you, is this correct?

Do you recall any changes/updates made to the site prior to noticing this issue? Also, can you clarify what discrepancies you may be noticing in these areas, or do they not show data at all?

Additionally, would you please share the following so that we can have a better understanding of your sites current environment, as well as a better idea of what you are seeing on your end?

• System Status Report: navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
• Screenshots: Please can you provide screenshots of what you are seeing in the above mentioned pages.

Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Once you have these, please share them in your response here.

Cheers!

Hi Roxy.

Thanks for your answer.
I don’t remember making any changes, just disable and re-enable some cache plugin like wprocket and clean cache sometimes.

The sections that I indicate do not show any data, blank page.

https://snipboard.io/WLRoDt.jpg
https://snipboard.io/uMXbOH.jpg
https://snipboard.io/3Z2QWJ.jpg

FATAL ERRORS

2023-04-20T06:26:08+00:00 CRITICAL Uncaught Error: Call to a member function get_checkout_url() on null in /home/customer/www/registrodirecto.es/public_html/wp-content/themes/rd-child/functions.php:86
Stack trace:

0 /home/customer/www/registrodirecto.es/public_html/wp-includes/class-wp-hook.php(310): redirect_add_to_cart(‘https://www.reg…’)

1 /home/customer/www/registrodirecto.es/public_html/wp-includes/plugin.php(256): WP_Hook->apply_filters(‘https://www.reg…’, Array)

2 /home/customer/www/registrodirecto.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-deprecated-filter-hooks.php(146): apply_filters_ref_array(‘add_to_cart_red…’, Array)

3 /home/customer/www/registrodirecto.es/public_html/wp-content/plugins/woocommerce/includes/class-wc-deprecated-filter-hooks.php(133): WC_Deprecated_Filter_Hooks->trigger_hook(‘add_to_cart_red…’, Array)

4 /home/customer/www/registrodirecto.es/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-deprecated-hooks.php(75): WC_Deprecated_Filter_Hooks->handle_deprecat en /home/customer/www/registrodirecto.es/public_html/wp-content/themes/rd-child/functions.php en la línea 86

2023-04-19T09:20:53+00:00 CRITICAL Maximum execution time of 300 seconds exceeded en /home/customer/www/registrodirecto.es/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php en la línea 2163

System Status Report

WordPress Environment

WordPress address (URL): https://www.registrodirecto.es
Site address (URL): https://www.registrodirecto.es
WC Version: 7.6.0
REST API Version: ? 7.6.0
WC Blocks Version: ? 9.8.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.6.0
WC Database Prefix: rdwp_
Tama?o total de la base de datos: 311.99MB
Tama?o de los datos de la base de datos: 291.87MB
Tama?o del índice de la base de datos: 20.12MB
rdwp_woocommerce_sessions: Datos: 1.47MB + índice: 0.02MB + Motor InnoDB
rdwp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
rdwp_woocommerce_order_items: Datos: 0.14MB + índice: 0.05MB + Motor InnoDB
rdwp_woocommerce_order_itemmeta: Datos: 7.52MB + índice: 0.77MB + Motor InnoDB
rdwp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
rdwp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_actionscheduler_actions: Datos: 0.14MB + índice: 0.19MB + Motor InnoDB
rdwp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_actionscheduler_logs: Datos: 0.23MB + índice: 0.17MB + Motor InnoDB
rdwp_cartflows_ca_cart_abandonment: Datos: 6.52MB + índice: 0.05MB + Motor InnoDB
rdwp_cartflows_ca_email_history: Datos: 0.05MB + índice: 0.06MB + Motor InnoDB
rdwp_cartflows_ca_email_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_cartflows_ca_email_templates_meta: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_cmplz_cookies: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
rdwp_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_commentmeta: Datos: 0.13MB + índice: 0.03MB + Motor InnoDB
rdwp_comments: Datos: 1.52MB + índice: 0.63MB + Motor InnoDB
rdwp_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_iwp_backup_status: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_iwp_processed_iterator: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_options: Datos: 3.38MB + índice: 0.14MB + Motor InnoDB
rdwp_page_generator_area_codes: Datos: 1.52MB + índice: 0.25MB + Motor InnoDB
rdwp_page_generator_area_geo: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_page_generator_keywords: Datos: 1.52MB + índice: 0.02MB + Motor InnoDB
rdwp_page_generator_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
rdwp_postmeta: Datos: 121.55MB + índice: 10.83MB + Motor InnoDB
rdwp_posts: Datos: 122.52MB + índice: 0.53MB + Motor InnoDB
rdwp_rednao_wc_invoice: Datos: 0.03MB + índice: 0.00MB + Motor InnoDB
rdwp_rednao_wc_invoices_created: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_rednao_wc_invoices_custom_field: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_term_relationships: Datos: 0.08MB + índice: 0.08MB + Motor InnoDB
rdwp_term_taxonomy: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
rdwp_usermeta: Datos: 3.52MB + índice: 3.03MB + Motor InnoDB
rdwp_users: Datos: 0.16MB + índice: 0.14MB + Motor InnoDB
rdwp_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wcpdf_invoice_number_2022: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
rdwp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wc_customer_lookup: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
rdwp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_wc_order_product_lookup: Datos: 0.11MB + índice: 0.06MB + Motor InnoDB
rdwp_wc_order_stats: Datos: 0.09MB + índice: 0.08MB + Motor InnoDB
rdwp_wc_order_tax_lookup: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
rdwp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
rdwp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_wpmailsmtp_debug_events: Datos: 14.52MB + índice: 0.00MB + Motor InnoDB
rdwp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
rdwp_wpr_rocket_cache: Datos: 0.23MB + índice: 0.31MB + Motor InnoDB
rdwp_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
rdwp_yoast_indexable: Datos: 1.52MB + índice: 0.58MB + Motor InnoDB
rdwp_yoast_indexable_hierarchy: Datos: 0.08MB + índice: 0.16MB + Motor InnoDB
rdwp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
rdwp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
rdwp_yoast_seo_links: Datos: 2.09MB + índice: 0.78MB + Motor InnoDB

Post Type Counts

attachment: 522
bc_x1379_op_type: 4
custom_css: 2
et_body_layout: 3
et_footer_layout: 1
et_header_layout: 4
et_pb_layout: 2
et_template: 18
et_theme_builder: 1
mailpoet_page: 1
nav_menu_item: 10
oembed_cache: 1
page: 15
page-generator-pro: 2
post: 1366
product: 13
revision: 91
seedprod: 1
shop_order: 645
shop_order_refund: 22
viwec_template: 14
wcpa_pt_forms: 11
wp_global_styles: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (21)

InfiniteWP - Client: por Revmakx – 1.11.1
Query Monitor: por John Blackbourn – 3.12.1
Akismet Anti-Spam: por Automattic – 5.1
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.4.3
Docket Cache: por Nawawi Jamili – 22.07.05
GTM4WP: por Thomas Geiger – 1.16.2
Email Template Customizer for WooCommerce: por VillaTheme – 1.1.21
Page Generator Pro: por WP Zinc – 4.0.2
Popups for Divi: por divimode.com – 3.0.5
WC - APG Campo NIF/CIF/NIE: por Art Project Group – 2.0.1
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.24
Woocommerce Custom Product Addons: por Acowebs – 4.2.3
BC Woo Custom Thank You Pages: por WooCommerce & WordPress Tutorials – 2.4.0
Premmerce Permalink Manager for WooCommerce: por Premmerce – 2.3.8
WooCommerce Servired/RedSys Spain Gateway: por José Conti – 20.3.0
WooCommerce PayPal Payments: por WooCommerce – 2.0.4
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.5.2
WooCommerce: por Automattic – 7.6.0
Yoast SEO: por Equipo Yoast – 20.5
WP Mail SMTP: por WPForms – 3.7.0
WP Rocket: por WP Media – 3.12.0.5

Inactive Plugins (3)

Advanced Order Export For WooCommerce: por AlgolPlus – 3.4.0
Filtrar pedidos por método de pago: por Enrique J. Ros – 2.0.0
Perfmatters: por forgemedia – 2.0.9

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)

Must Use Plugins (2)

InfiniteWP - Client Loader: por Revmakx – 1.0.1
Page Generator Pro: Performance Addon: por WP Zinc – 2.9.3

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Base de la tienda: #12847 - /
Carrito: #6 - /carrito/
Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: #8 - /mi-cuenta/
Términos y condiciones: #9 - /condiciones-generales-de-contratacion/

Theme

Name: RD Child
Version: 4.14.2.1638465872
Author URL: https://www.registrodirecto.es
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.20.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: ES
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-04-21 12:18:23 +02:00
Options: ?
Notes: 22
Onboarding: completed

Action Scheduler

Completo: 448
Oldest: 2023-04-17 20:05:15 +0200
Newest: 2023-04-21 11:25:17 +0200

Fallida: 1
Oldest: 2023-04-20 13:52:43 +0200
Newest: 2023-04-20 13:52:43 +0200

Pendiente: 10
Oldest: 2023-04-21 11:26:17 +0200
Newest: 2024-01-01 00:00:01 +0100

Status report information

Generated at: 2023-04-21 11:26:06 +02:00
`

Hi Francisco ,

Thanks for sharing the above!

Can you see if performing a conflict test restores these pages to their functioning state?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

Let us know how this goes!

Hi Francisco,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!