Analitycs downloaded info its not sent by mail

Hi there,

If you go to WooCommerce > Status > Scheduled Actions, do you see any Pending actions with the woocommerce_admin_report_export hook? If so, are you able to manually run the action (when you hover over it with your mouse, it should show a “Run” button)?

The email export depends on a scheduled action to compile and generate the report, then send it. If scheduled actions are not working/running on your site, then this will not occur.

I also see a similar report of this here:
https://github.com/woocommerce/woocommerce-admin/issues/3981

As mentioned in the report above, it’s possible there may be a conflict with code in another active plugin or your theme that is causing the export to break as well.

If you are still having issues, please try with only WooCommerce active while switched to the default Storefront theme to see if that makes a difference. We have a guide for conflict testing here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let me know how that goes, or if you have any questions!

Kelly Metal

You are a Genious, you knew whre to look for at first site.

I will append here the info that appears there because I dont have the slightest idea o how to fix it…..

Hook:
woocommerce_admin_report_export

Status:
Failed

Arguments:
0 => 1
1 => ‘15904415595376’
2 => ‘orders’
3 => array ( ‘orderby’ => ‘date’, ‘order’ => ‘desc’, ‘after’ => ‘2020-05-01T00:00:00’, ‘before’ => ‘2020-05-25T23:59:59’, ‘page’ => 1, ‘per_page’ => 25, ‘extended_info’ => true, )

Group:
wc-admin-data

Recurrence:
Non repetitive

Register:
2020-05-25 21:19:19 +0000
acción creada
2020-05-25 21:19:27 +0000
acción empezada vía WP Cron
2020-05-25 21:19:28 +0000
apagado inesperado: Error fatal de PHP Uncaught TypeError: Argument 1 passed to Google\Site_Kit\Core\REST_API\REST_Routes::register_routes() must be an instance of WP_REST_Server, string given, called in /home/kanabosm/public_html/wp-content/plugins/google-site-kit/includes/Core/REST_API/REST_Routes.php on line 93 and defined in /home/kanabosm/public_html/wp-content/plugins/google-site-kit/includes/Core/REST_API/REST_Routes.php:105 Stack trace: #0 /home/kanabosm/public_html/wp-content/plugins/google-site-kit/includes/Core/REST_API/REST_Routes.php(93): Google\Site_Kit\Core\REST_API\REST_Routes->register_routes(”) #1 /home/kanabosm/public_html/wp-includes/class-wp-hook.php(287): Google\Site_Kit\Core\REST_API\REST_Routes->Google\Site_Kit\Core\REST_API\{closure}(”) #2 /home/kanabosm/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /home/kanabosm/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/kanabosm/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportCSVE en /home/kanabosm/public_html/wp-content/plugins/google-site-kit/includes/Core/REST_API/REST_Routes.php en la línea 105

Please, help!

Hi there,

Thank you for checking that, and including the error message you are seeing there.

That error appears to be coming from the Google Site Kit plugin. If you temporarily deactivate that plugin (under Plugins > Installed Plugins), and then try exporting the Analytics report again, do you see different behavior?

Please try that, and see if you receive the email with the report. If not, please check the Scheduled Actions again to see if there is a different error message for woocommerce_admin_report_export.

Thank you!

Indeed, I deactivated the Google Site Kit plugin and the report was generated, the mail was sent and received.

The question now is what is the solution to make both plugins live together…

Thank you

I’m also experiencing the same problem, as you do. So please, if you find a solution better than disabling/enabling Google Site Kit plugin, I’ll be following this topic…

Thank you

Hello @eibihp, @socialmediajpt,

This issue has been fixed and will be released in WooCommerce 4.3 (via WooCommerce Admin 1.3.0).

Here’s a GitHub issue for more info on how the problem was resolved: https://github.com/woocommerce/woocommerce-admin/issues/4604

I am very worried about the new Analytics reports.

I was procesing the end of the month data and ecounter the following….

I will try to explain.

This is just and example and across the mont it happended many many times.

Below you have the info from 2 orders extracted directly from the dashboard.
Order Client Order Status Amount
#4319 Elena Iriondo Gonzalez 4319 Completado $1,329.00
#4320 Estefania Sanchez 4320 Completado $2,135.60

Below you have the info from the same orders from the Analitycs Order reports
(I’m putting just the relevant fields)
4319 $2,135.60
4320 $1,614.05

The info is messed up!!!! The total amounts are incorrect in the report.
Just imagine the implications of working with wrong data

Another point regarding the previous post….

There are orders that appear in the dashboard as the one below:

Order Client order Status Amount
#4299 Myrna González Terminel 4299 Completado $1,329.05

That order NOT EVEN appears in the Analitycs Order reports!!!!!

PLEASE SOLVE!

Hello @eibihp,

Your questions are about something completely separate from the issue of the Report Download not being emailed (which we have narrowed down to an issue between WooCommerce and Google Site kit).

Please open a separate forum post regarding your issue with the Analytics reports not matching your WooCommerce > Orders data.

Thank you.

Noted and Thanks
Done!