An unknown error occurred

  • Resolved primitivenet

    (@primitivenet)


    2 years, 10 months ago

    Hi,

    I have MailPoet Premium and ma trying to send a newsletter to current clients.
    I can build the newsletter fine, but when I hit send I get the error message “An unknown error occurred”.

    This error message is not very helpful – can someone shed some light on what’s happening? We are using the MailPoet Sending Service.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    I’ve seen this in the past with unsupported PHP versions. Can you please let me know what’s your PHP version?

    Also, could you please try Re-installing / Updating the Plugin via FTP and see if that fixes the issue?

    Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Kind regards,

    Thread Starter primitivenet

    (@primitivenet)

    After chatting with support within the app, I tried reinstalling the app (both standard and premium) but to no avail.

    What did finally fix the issue, however, was to go into phpMyAdmin and running repair table. Something worth trying if other find themselves with the same problem.

    It would be great if MailPoet gave more info on the failure than “an error occurred” though – could have been fixed much earlier.

    • This reply was modified 2 years, 10 months ago by primitivenet.
Viewing 2 replies - 1 through 2 (of 2 total)
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