An unexpected error from API call

  • Resolved peetik

    (@peetik)


    4 years, 5 months ago

    Hi, i just installed Envato elements and want to use seome of them, but when I click on Kits and other… there is an error.

    Unexpected Error
    Sorry there was an unexpected error from API call:

    SyntaxError: Unexpected token < in JSON at position 0. <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL was not found on this server.</p> <hr> <address>Apach

Viewing 6 replies - 1 through 6 (of 6 total)

  • I have the same error… Have you solved it?

    ^^^^^ I have the same issue! I can’t import any of the previous templates that I have used in the past (and have worked perfectly). I have a Envato Elements account but it keeps prompting me to download Elementor Pro or the templates won’t work properly – even if I’m using Free Kits and Free Blocks?

    You don’t need an account for the free templates, do you?

    Plugin Author dtbaker

    (@dtbaker)

    Hello,

    The 404 and 500 Internal Server Error could be these PHP settings:

    – Max PHP Execution Time
    – Max File Upload Size
    – Max PHP Memory Limit

    Could you please contact the hosting provider and ask them to increase these settings to try to resolve the 404 and 500 error messages?

    Also try going to Settings > Permalinks and pressing “Save” a couple of times, that can sometimes resolve the 404 errors as well.

    Thanks for your feedback and if the errors continue please reach out to our support email address so we can better debug and diagnose the issue.

    Thanks,
    Dave

    @dtbaker I am having the same issue, my hosting updated to the max levels the settings you listed, but the problem persists. Any idea?

    TO ENVATO TEAM. Its not a PHP settings I think. I have the same issue. Some themes work fine and others do not.
    I think its best if you will look through and solve the problem

    • This reply was modified 4 years, 2 months ago by bashiro.
Viewing 6 replies - 1 through 6 (of 6 total)
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