An old image appears when LSCP is active, purging no help

  • Resolved Edward

    (@kamiyeye)


    1 month, 2 weeks ago

    Hi,

    We’ve encountered a strange issue with the plugin. When LSCP is active, an old image keeps showing up, and purging the cache doesn’t resolve it. You can see the old image in the attached screenshot, and the page link is included in this topic. Please note that the issue is specific to Microsoft Edge, so kindly use that browser for testing.

    Link: https://ibb.co/2dkLFtf

    We attempted two solutions to fix the issue:

    1. Deactivating LSCP
      This works. When LSCP is deactivated, the page displays correctly with no old image.
    2. Using the purge tools in LSCP
      Unfortunately, this didn’t work. We tried both “Purge All” and “Empty Entire Cache,” but the old image remains.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support qtwrk

    (@qtwrk)

    in purge tool , please try click purge unique css and purge critical css then purge all

    Thread Starter Edward

    (@kamiyeye)

    I couldn’t find purge unique css and purge critical css, but I tried Purge All - CSS/JS Cache then Purge all with no change.

    https://ibb.co/0j2WwMQ

    • This reply was modified 1 month, 2 weeks ago by Edward.
    Plugin Support qtwrk

    (@qtwrk)

    okay , I see

    that wp-content/uploads/2018/11/2-4.jpg

    I assume you did image optimization , as I am seeing 2-4.jpg.webp , then you replaced this image

    so 2-4.jpg is showing new image, but 2-4.jpg.webp is showing old image

    please go to Media , reset this image , it should then remove the webp file

    • This reply was modified 1 month, 2 weeks ago by qtwrk.
    Thread Starter Edward

    (@kamiyeye)

    The problem is resolved by deleting 2-4.jpg.webp, thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
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