An issue is preventing your Instagram feed from updating. Solve this problem.

  • Resolved solidoes

    (@solidoes)


    4 years, 5 months ago

    Hello,

    I have a problem with this plugin, it tells me the following (in the WordPress administration panel):

    The Instagram feed encounters an error and may not update due to the following reasons:

    Error: The permission for the Smash Balloon app is invalid or has expired. The feed will not be updated.

    API error 100: Unsupported get request. Object with ID ‘17841401881834532’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @solidoes,

    Thank you for reaching out to us for support. This is caused by your Access Token not being valid for the account you want to display. You will want to click the Connect an Instagram Account button in our plugin and go through the account connection process again. If you are connecting a Business account, click the Edit Settings button when directed to Facebook and make sure to select the correct linked Facebook page(s) for the Instagram account, and the correct Instagram account. We suggest enabling all permissions asked for to ensure all features work as intended and avoid errors.

    Should you have further issues after this please submit a support request as we will require some additional information about your access token not suitable for the forum. You can find our support page here.

    Let me know should you have any further issues.

    Many thanks.

Viewing 1 replies (of 1 total)
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