An internal API server error occurred – Klaviyo

  • Resolved Nicola Tweed

    (@nicola-tweed)


    4 years, 9 months ago

    Hi,

    I received this error from my website after using your plugin, however, after contacting Klaviyo they said the following…

    We do not have an existing integration with MailOptin. It sounds like they are using our API to connect with Klaviyo. If you are able to find the API call they are making we can look into what is causing the error.

    Additionally, if you are able to contact their developers you can also have them reference our API docs to ensure they are making the correct API calls: https://www.klaviyo.com/docs

    Can you assist please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Collins Agbonghama

    (@collizo4sky)

    What’s the error message you received from your website?

    Thread Starter Nicola Tweed

    (@nicola-tweed)

    Delete Error Log
    : An internal API server error occurred. Please contact [email protected].

    Plugin Author Collins Agbonghama

    (@collizo4sky)

    Can you please test your form on your site and see if that error happens again?

    The error is likely because klaviyo API was down or unresponsive at the time our plugin made a request to them. Probably there was downtime.

    If after your test and you see it working, just ignore this error.

Viewing 3 replies - 1 through 3 (of 3 total)
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