• Resolved April Goettle

    (@aprilgoettle)


    Every time I create a new product the page times out to a 505 and I have to reload several times.
    Error Details
    =============
    An error of type E_ERROR was caused in line 47 of the file /www/wp-content/plugins/facebook-for-woocommerce/includes/Products/FBCategories.php. Error message: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi there!

    It seems the server is running out of memory here. Either due to a hosting issue or due to a conflicting plugin/theme.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter April Goettle

    (@aprilgoettle)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://huntandgather.shop
    Site address (URL): https://huntandgather.shop
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: ? 5.4.4 - There is a newer version of WordPress available (5.6)
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Flywheel/5.1.0
    PHP Version: 7.3.24-3+ubuntu20.04.1+deb.sury.org+1
    PHP Post Max Size: 300 MB
    PHP Time Limit: 178
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.25-google
    Max Upload Size: 300 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.8.0
    WC Database Prefix: wp_ra8ou0dfxv_
    Total Database Size: 42.15MB
    Database Data Size: 34.38MB
    Database Index Size: 7.77MB
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    wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_ra8ou0dfxv_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ra8ou0dfxv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_options: Data: 8.44MB + Index: 0.53MB + Engine InnoDB
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    wp_ra8ou0dfxv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ra8ou0dfxv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_ra8ou0dfxv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_ra8ou0dfxv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_ra8ou0dfxv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_ra8ou0dfxv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ra8ou0dfxv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ra8ou0dfxv_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ra8ou0dfxv_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ra8ou0dfxv_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ra8ou0dfxv_yoast_indexable: Data: 2.52MB + Index: 0.58MB + Engine InnoDB
    wp_ra8ou0dfxv_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    wp_ra8ou0dfxv_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1897
    custom_css: 2
    customize_changeset: 1
    et_body_layout: 9
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 11
    et_template: 10
    et_theme_builder: 1
    mc4wp-form: 1
    nav_menu_item: 9
    oembed_cache: 15
    page: 15
    post: 3
    product: 181
    revision: 199
    shop_order: 36
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (20) ###
    
    Gravity Forms: by Gravity Forms – 2.4.22
    Async JavaScript: by Frank Goossens (futtta) – 2.20.12.09
    Child Theme Configurator: by Lilaea Media – 2.5.6
    Cookie Notice: by dFactory – 1.3.2
    Cost of Goods for WooCommerce: by WPFactory – 2.3.4
    Divi Product Carousel: by DiviGear – 1.0.27 – Installed version not tested with active version of WooCommerce 4.0
    Duplicate Page: by mndpsingh287 – 4.3
    Facebook for WooCommerce: by Facebook – 2.2.0
    Feed Them Social - for Twitter feed, Youtube, Pinterest and more: by SlickRemix – 2.9.1
    Header Footer Code Manager: by 99robots – 1.1.8
    Jetpack by WordPress.com: by Automattic – 9.1
    SVG Support: by Benbodhi – 2.3.18
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.4
    WooCommerce: by Automattic – 4.8.0
    Yoast SEO: by Team Yoast – 15.4
    Smush: by WPMU DEV – 3.8.2
    Related Products for WooCommerce: by WebToffee – 1.2.3 – Installed version not tested with active version of WooCommerce 4.0
    YITH WooCommerce Quick View: by YITH – 1.4.7
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    db-error.php: db-error.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #71 - /shop/
    Cart: ? Page does not contain the shortcode.
    Checkout: #30270 - /checkout/
    My account: #30306 - /my-account/
    Terms and conditions: #77 - /faq/
    
    ### Theme ###
    
    Name: Hunt & Gather Shop Theme
    Version: 1.0.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.7.7
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: hunt-gather-shop-theme/woocommerce/emails/admin-new-order.php
    
    ### Action Scheduler ###
    
    Complete: 1,987
    Oldest: 2020-12-08 13:54:56 -0600
    Newest: 2021-01-08 13:44:48 -0600
    
    Failed: 9
    Oldest: –
    Newest: –
    
    Pending: 1
    Oldest: 2021-01-08 13:59:48 -0600
    Newest: 2021-01-08 13:59:48 -0600
    
    

    Hi there!

    Thank you for the System Status Report.

    I don’t see anything obvious there that should be causing this behavior. Can you check what happens if you update WordPress to the latest version?

    If you’re still having the same issue, and your web host is not able to narrow down what’s causing this behavior, the best way forward would be a complete conflict test:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter April Goettle

    (@aprilgoettle)

    Hi, upon advice from Auttomatic, increased memory allocation in the wp-config file solved the problem.

    Hi there!

    I’m glad to hear you were able to get this sorted.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘An error of type E_ERROR was caused in line 47’ is closed to new replies.