• Resolved harinandananbs

    (@harinandananbs)


    An error of type E_ERROR was caused in line 630 of the file /home/u52078562/domains/site_url/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php. Error message: Allowed memory size of 536870912 bytes exhausted (tried to allocate 12288 bytes)

    Hi, We received this email from WP stating Your Site is Experiencing a Technical Issue.

    We currently run a course website with TutorLMS and WooCommerce and currently it has a problem. Even when the payment is Pending on WooCommerce, the user is enrolled to the course.

    We use Export Orders plugin to export WooCommerce data.

    Tried removing plugins and switching themes, didn’t work.

    Everything is updated to the latest version.

    Any help is appreciated, thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @harinandananbs
    It looks like you are experiencing an issue with the WooCommerce plugin on your WordPress site. The error message you provided suggests that there is not enough memory available to complete the operation.

    There are a few steps you can try to resolve this issue:

    1. Increase the memory limit: You can try increasing the memory limit in your WordPress site by adding the following code to your wp-config.php file:

    define( 'WP_MEMORY_LIMIT', '512M' );

    This will increase the memory limit to 512MB. You can try increasing the value further if needed.

    2. Optimize your site: If increasing the memory limit does not resolve the issue, you may need to optimize your site to reduce the amount of memory it uses. Some things you can try include:
    – Deactivating and deleting unnecessary plugins
    – Optimizing your images and using a caching plugin
    – Splitting large posts into multiple pages

    3. Contact your hosting provider: If you have tried the above steps and are still experiencing the issue, you may need to contact your hosting provider for further assistance. They may be able to provide more information about the cause of the issue and how to resolve it.

    I hope this helps! Let me know if you have any other questions.

    Hi @harinandananbs

    Thanks for reaching out!

    If the problem was not resolved using the solution provided by Faisal above, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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