An error occurred while retrieving your product feed. Please try again later.

  • Resolved Alex

    (@cheeku52)


    3 years, 4 months ago

    Hi

    Your plugin is unable to fetch any report. From the last few days, it is showing an error “An error occurred while retrieving your product feed. Please try again later.”

    My merchant account is also active.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Abhi G. a11n

    (@theabhig)

    Hi @cheeku52

    Could you share a screenshot of what you are seeing on the page please and which page this is happening on?

    I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    We have seen some cases of similar error messages being resolved by increasing the maximum execution time of PHP scripts by setting the max_execution_time config and also increase the memory_limit settings in the php.ini file.

    It might also help to look at their server logs if the issue persists after making these changes.

    Let us know how that goes and we can look into this further with you.

    Thread Starter Alex

    (@cheeku52)

    Hi

    Sorry for the late reply.

    Here’s the screenshot: https://prnt.sc/1gnpsvx

    I don’t think the problem is memory_limit.

    Previously, I was using jetpack but I deleted it due to some reason. From that day, your plugin also stopped working. I think there is some issue with Jetpack.

    Thread Starter Alex

    (@cheeku52)

    I checked your reviews. There are many negative reviews due to the same reason that I’m facing right now:

    5 hours ago a user named eugm written that he is unable to sign out.

    In my case, I was logged in with my WordPress account but after deactivating Jetpack, I got disconnected. Now, I can’t even log out…There is no such option in your plugin. I deleted & reinstalled your plugin but nothing happened. I also removed my site from WordPress. com account but no luck.

    Right now, I am trying to use different WordPress. com account to log in

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Right now, I am trying to use different WordPress. com account to log in

    It looks like there’s quite a lot going on here. If logging in via the different WordPress.com account doesn’t’ seem to resolve your issues, we request you to reach out to us directly at [email protected] with the following details:

    1. System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
    2. A link to this ticket
    3. Brief summary of the current behavior you’re seeing with Google Listings & Ads

    I’ll mark this topic as solved so that we can continue working on this via email.

Viewing 4 replies - 1 through 4 (of 4 total)
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