An error occurred while attempting to create the refund using the payment…..

Hello @stealthbyroot

Thank you for reaching out to us, we are here to help.

At first glance, I could think of 2 possible causes for such an issue to occur:
– Webhooks not fully functional – when the webhooks don’t work, it will not provide a confirmation of a refund activity. You can check this situation in the setting page of our plugin under the “Connection” tab. Here you will find 2 buttons: “Simulate” and “Resubscribe”, these will help you verify and possibly fix a webhook issue.
– Plugin conflict – it could be that another plugin is blocking the webhooks to communicate the refund activity to the PayPal server or altering the details. You could try to test a refund while deactivating most plugins (except WooCommerce and PayPal) or do a full conflict test to be sure.

If this does not help you out, we could take a closer look at the site, settings and logs, to see if there is anything we can spot, but in order to now share such details on a public forum, you might want to open a private engagement with us.

Please let us know if this helped or how we can help you out further.

Kind regards,
Joost

Hello,

since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Kind regards,
Joost