“An error occurred; webservice” for two weeks now

  • vlidi

    (@vlidi)


    4 years ago

    Hi reSmush.it, and thanks for the fantastic plugin!

    After installation everything seemed to work great, and most of the images were optimized on the first run. After a while I visited the panel and seen the message saying “There is currently 11 non optimized pictures.” (Nothing was uploaded in the meantime, this is a staging site).

    But for exactly two weeks now reSmush.it seems to have lost connection with the server, because after the progress bar finishes running there is always the same message:

    “An error occurred when contacting webservice. Please try again later.”

    I understood that some weeks ago you had a server-side problem, but you wrote it is fixed now.
    Any ideas?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter vlidi

    (@vlidi)

    …to bump this up a bit, for three weeks now.
    I still see these 11 images as non optimized, and an “error occurs” each and every time after the progress bar finishes the run.

    Is part of a problem that it is a staging site?
    Is your server working now?

    Thanks!

    I experienced the exact same issue. 1st round of images were resmush’d but 2nd round of images results in “An error occured when contacting webservice. Please try again later.”

    Thread Starter vlidi

    (@vlidi)

    Indeed, there is something odd going on with this plugin.
    I gave up on it on the previous project as there been more than a month staring at “webservice” message and I had to use a different approach.

    I gave it a go again on a new project, using a different theme, and now experienced a new “bug”, to say, though I am not really sure what is happening: the progress bar never, ever, finishes the run. After a while it decides to hang somewhere.

    Oddly, when you refresh the page after, say, 96% it gets completely reset, and there is still the exact same number of unoptimized images, so whatever it allegedly did until 96% defaults to “zero”. It has been like this for a week or so now.

    The first problem, “webservice”, occurred with WP 5.5.2 and GeneratePress; the new one, “hanging progress bar”, is with WP 5.0.11 and Hueman. The server is the same, and works quite OK as far as I can say.

    It would be really great to hear from the reSmush.it people.
    I am waiting for any response for months now.
    Besides the “issue with API now resolved” message from November, they seem to have stopped responding a while ago.
    The last time they used Twitter seems to be in September.
    Hope everybody is healthy and safe there.

Viewing 3 replies - 1 through 3 (of 3 total)
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