An error occurred: We were unable to send credentials to your WordPress site

  • Resolved Amulya Shahi

    (@amulyaa24)


    5 years ago

    I could not set up the plugin

    This is error message
    An error occurred: We were unable to send credentials to your WordPress site. Please go back to your site and restart the setup. The following error was returned: No route was found matching the URL and request method

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @amulyaa24 Can you please attempt the steps below in order to get Site Kit connected:
    1. Reset Site Kit
    2. Check your site settings from within your WordPress dashboard, ensuring both URLs match.
    3. Temporarily deactivate any caching and security plugins you might have active, some are known to impact setup.
    4. Check that you do not have the WordPress REST API disabled (via iTheme/ plugin or theme setting)
    5. Install Site Kit in a new incognito window

    If that fails please share the following:
    – Your web hosting provider
    – Your site health information

    Plugin Support James Osborne

    (@jamesosborne)

    @amulyaa24 Did you have any luck getting Site Kit connected?

    Renee Johnson

    (@reneesoffice)

    @amulyaa24 I am checking if you had further questions about the issue or if it has been resolved? If so, send a reply to let me know and I will update your support topic accordingly.

    Thread Starter Amulya Shahi

    (@amulyaa24)

    @reneesoffice @jamesosborne Thanks, I tried today and it worked for me.. Thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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