An error occurred, We were unable to process your order, please try again.

  • Resolved awfa993

    (@awfa993)


    3 years, 7 months ago

    Hello, we have integrated paypal express checkout with our woocommerce, we have done all the api integration work, but every time we try to test we are getting this message ” An error occurred, We were unable to process your order, please try again.” after paypal is redirecting us to the website

    anyone have an idea why is is happening ?

    PS: I have checked that the paypal account currency and the store currency are the same

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @awfa993,

    Please share the transaction log from Woocommerce > Status > Logs > eh_paypal log private via this link.

    This is a longshot possibility, but I’ve had all kinds of problems with PayPal transactions while using a VPN. If you are using a VPN, I suggest you try disabling it and see if that helps.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @awfa993.

    It’s been a while since we heard from you, so we are marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic or follow-up and we’ll be happy to help out.

    Thread Starter awfa993

    (@awfa993)

    yes actually I resolved the issue, it was related to the account, the account I am using had been created within a region that is not supported by Paypal, after using an eligible account, the cycle worked perfectly, thank you all

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘An error occurred, We were unable to process your order, please try again.’ is closed to new replies.