An error occurred, please try again or try an alternate form of payment

  • Resolved themeskysupport

    (@themeskysupport)


    3 years, 6 months ago

    Hi,

    Customers are getting this error message when trying to check out: ( see the

    screenshot at the link https://prnt.sc/1qhf7nu, https://prnt.sc/1qhf6yp
    “An error occurred, please try again or try an alternate form of payment”

    The customer uses the WooCommerce Square plugin. Please check and guide me how to

    do we can fix it.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @themeskysupport. I understand that customers are seeing errors when attempting to check out.

    For this kind of issue, we’ll want to look at your Square logs and fatal error logs, but these can contain sensitive information, so it would be better to contact our support team directly so that these logs aren’t shared on a public forum.

    Can you please go to https://woocommerce.com/my-account/create-a-ticket/ and contact us there? Alternatively, email us at [email protected].

    I’m marking this thread as resolved since we’ll be communicating directly.

    Thanks!

Viewing 1 replies (of 1 total)
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