• Some of our customers getting this error whey they trying to order.
    “An error occurred, please try again or try alternate form of payment”

    when we look to order notes it shows this: “Square Payment Failed (Status code BAD_REQUEST: The postal code in billing address doesn’t match the one used for card nonce creation.) Order status changed from Pending payment to Failed.”

    But this not shows to customer checkout. so they don’t know what’s wrong. We have enabled this in settings but it’s not shown to customer screen https://prntscr.com/uqwceh

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for the details. For further troubleshooting, can you please get back to us with the following information:

    1. A screenshot of the order note:

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

    2. System Status Report

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    3. Square logs:

    From the screenshot, it looks like you’ve already enabled logging. This logs the transactions and errors in WooCommerce > Status > Logs >.

    Search for? Square credit logs in the drop-down at the top-right section and click on view button. Please copy the logs you’re seeing and paste them as a response to this topic.

    [Again, please redact any sensitive information from the logs]

    Thread Starter Rokeybur Rahman

    (@rokeyfx)

    01. Screenshot https://snipboard.io/eGAJia.jpg

    02. System Status Report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://domain-hide.com
    Site address (URL): https://domain-hide.com
    WC Version: 4.5.2
    REST API Version: ? 4.5.2
    WC Blocks Version: ? 3.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.5.0
    Log Directory Writable: ?
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.29-32-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: md_
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    Database Data Size: 841.73MB
    Database Index Size: 206.49MB
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    ### Security ###
    
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    Ruhul
    Ivy – 4.4.4
    
    Better Search Replace: by Delicious Brains – 1.3.3
    Bounce Handler Mailpoet: by Tikweb – 1.3.20
    Classic Editor: by WordPress Contributors – 1.6
    Cloudflare: by Cloudflare
    Inc. – 3.6.0
    
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Simple Custom CSS and JS: by SilkyPress.com – 3.33
    Custom Post Type UI: by WebDevStudios – 1.8.1
    Duplicate Page: by mndpsingh287 – 4.3
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5 – Installed version not tested with active version of WooCommerce 4.5.2
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.1
    
    Elfsight Instagram Feed CC: by Elfsight – 3.7.1
    Elfsight Testimonials Slider CC: by Elfsight – 1.2.1
    Email Log: by Sudar – 2.4.2
    Enable Media Replace: by ShortPixel – 3.4.2
    Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.17.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Force Default Variant: by HappyKite – 1.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
    Green Popups (formerly Layered Popups): by Halfdata
    Inc. – 7.09
    
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
    Interlinks Manager: by DAEXT – 1.22
    Jetpack by WordPress.com: by Automattic – 8.9.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.0
    Loco Translate: by Tim Whitlock – 2.4.3
    MailPoet 3 Premium (New): by MailPoet – 3.0.93
    MailPoet 3 (New): by MailPoet – 3.51.0
    Manual Reviews for WooCommerce: by Royalz Toolkits – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Metorik Helper: by Metorik – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
    NitroPack: by NitroPack LLC – 1.3.17
    Official Facebook Pixel: by Facebook – 2.2.0
    Post Types Order: by Nsp Code – 1.9.5.2
    Pretty Links: by Pretty Links – 3.1.1
    Read More Without Refresh: by George Gkouvousis – 3.1
    Redirection: by John Godley – 4.8
    Safe SVG: by Daryll Doyle – 1.9.9
    External Links: by Denis de Bernardy & Mike Koepke – 6.8.1
    Shortcodes Ultimate: by Vladimir Anokhin – 5.9.3
    ShortPixel Image Optimizer: by ShortPixel – 4.20.2
    Simple History: by P?r Thernstr?m – 2.37.2
    Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.22
    Table of Contents Plus: by Michael Tran – 2002
    User Switching: by John Blackbourn & contributors – 1.5.6
    Elegant Tabs for WPBakery Page Builder: by InfiWebs – 3.4.1
    WC Show All Reviews: by AppJetty – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Web Stories: by Google – 1.0.0
    Discount and regular price cart and checkout page display WooCommerce: by wpnetworkit – 1.1.8 – Installed version not tested with active version of WooCommerce 4.5.2
    Woo Discount Rules: by Flycart Technologies LLP – 2.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6
    Variation Images Gallery for WooCommerce: by RadiusTheme – 1.1.23 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Admin: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Advanced Bulk Edit: by George Iron – 4.5 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.17 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Cost of Goods: by SkyVerge – 2.7.0 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Email Customizer: by cxThemes – 3.32 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Google Analytics Pro: by SkyVerge – 1.8.9 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.24 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.38 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Social Login: by SkyVerge – 2.8.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Square: by WooCommerce – 2.2.2
    WooCommerce Subscriptions: by WooCommerce – 3.0.0 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce: by Automattic – 4.5.2
    Woodmart Core: by  – 1.0.26
    Aero: WooCommerce Embed Forms: by WooFunnels – 1.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
    AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.11-beta-fix-2154
    UpStroke: Multi Product Offers: by WooFunnels – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2
    UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.2.3
    XL NMI Gateway for WooCommerce: by XLPlugins – 1.8.8 – Installed version not tested with active version of WooCommerce 4.5.2
    Network Merchants Inc Gateway for WooCommerce: by PatSaTECH – 1.7.4 – Installed version not tested with active version of WooCommerce 4.5.2
    Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2
    WP Rollback: by Impress.org – 1.7.1
    WP User Avatar: by ProfilePress – 2.2.7
    Finale Email Countdown Timer: by XLPlugins – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.5
    
    YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.8.2
    YotuWP - YouTube Gallery: by  – 1.3.4.5
    
    ### Inactive Plugins (24) ###
    
    Age Gate: by Phil Baker – 2.10.0
    Copy or Move WooCommerce Reviews: by AppJetty – 1.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
    Custom Content Shortcode: by Eliot Akira – 3.8.6
    Disable All WordPress Updates: by Oliver Schl?be – 1.6.6
    Disable Emails: by WebAware – 1.7.0
    Download Plugins and Themes from Dashboard: by Algoritmika Ltd – 1.7.0
    Product Reviews Import Export (Basic): by WebToffee – 1.3.9 – Installed version not tested with active version of WooCommerce 4.5.2
    QR Code for WooCommerce: by WCBeginner – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Rocket Fireworks: by Shahaji Deshmukh – 1.3
    Schema: by Hesham – 1.7.8.3
    UpStroke: Subscriptions: by WooFunnels – 1.9.0 – Installed version not tested with active version of WooCommerce 4.5.2
    VC Templates Import & Export: by Tomiup – 1.0.0
    Weather Effect: by A WP Life – 1.1.7
    WebP Express: by Bj?rn Rosell – 0.17.5
    WooCommerce Boost Sales Premium: by Andy Ha (villatheme.com) – 1.3.9.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Min/Max Quantities: by WooCommerce – 2.4.13 – Installed version not tested with active version of WooCommerce 4.5.2
    Woocommerce Product Review Export/Import: by Webman Technologies – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Woocommerce Review Date Incrementer: by Swayam Tejwani – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2
    Woo Import Export: by VJInfotech – 2.5.8 – Installed version not tested with active version of WooCommerce 4.5.2
    Wordfence Security: by Wordfence – 7.4.11
    WordPress Importer: by wordpressdotorg – 0.7
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.4
    
    WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver – 2.1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2
    WP Server Stats: by Saumya Majumder
    Acnam Infotech – 1.6.9.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (5) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
    Health Check Troubleshooting Mode: by  – 1.7.2
    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
    WP Engine Security Auditor: by wpengine – 1.0.9
    WP Engine System: by WP Engine – 4.0.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    wbs_bundle (wbs_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #10 - /shop/
    Cart: #11 - /cart/
    Checkout: #12 - /checkout/
    My account: #13 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 5.2.0
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-product_cat.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php
    /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart-child/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    /nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php
    /nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Subscriptions ###
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://domain-hide.com
    Subscription Statuses: wc-active: 103
    wc-pending-cancel: 2
    wc-pending: 2
    wc-on-hold: 3
    wc-cancelled: 534
    
    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Georgia
    
    ### Subscriptions by Payment Gateway ###
    
    XL NMI Gateway for WooCommerce: wc-active: 87
    wc-cancelled: 205
    wc-on-hold: 2
    wc-pending: 2
    wc-pending-cancel: 2
    
    Network Merchants Inc - CC: wc-active: 14
    wc-cancelled: 312
    
    Square: wc-cancelled: 1
    
    ### Payment Gateway Support ###
    
    Network Merchants Inc - CC: products
    default_credit_card_form
    refunds
    tokenization
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_payment_method_change
    
    Square: products
    card_types
    customer_decline_messages
    payment_form
    authorization
    charge
    charge-virtual
    capture_charge
    refunds
    voids
    customer_id
    tokenization
    add_payment_method
    token_editor
    
    XL NMI Gateway for WooCommerce: products
    subscriptions
    refunds
    pre_orders
    add_payment_method
    card_types
    payment_form
    tokenization
    charge
    charge-virtual
    authorization
    capture_charge
    customer_decline_messages
    refunds
    voids
    subscription_suspension
    subscription_cancellation
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    
    ### All Products for WooCommerce Subscriptions ###
    
    Template Overrides: woodmart-child/woocommerce/single-product/product-subscription-options.php
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Save to Log
    
    ### XL NMI Gateway for WooCommerce ###
    
    Environment: Live
    Tokenization Enabled: ?
    Debug Mode: Save to Log
    
    ### Social Login ###
    
    Facebook: ? Available
    Twitter: Disabled
    Google: ? Available
    Amazon: Disabled
    Linkedin: Disabled
    Paypal: Disabled
    Instagram: Disabled
    Disqus: Disabled
    Yahoo: ? Available
    Vkontakte: Disabled
    
    ### Action Scheduler ###
    
    Complete: 16,830
    Oldest: 2020-08-31 15:32:04 +0000
    Newest: 2020-10-01 15:11:38 +0000
    
    Failed: 91
    Oldest: 2019-05-22 14:25:41 +0000
    Newest: 2020-09-27 12:27:03 +0000
    
    Pending: 112
    Oldest: 2020-10-01 15:16:18 +0000
    Newest: 2020-10-29 14:56:05 +0000
    
    

    03. Square logs:
    09-28-2020 @ 15:51:29 – Status code NOT_FOUND: Card on file not found
    09-28-2020 @ 15:58:43 – Square.js Response:
    Array
    (
    [digital_wallet_type] => NONE
    [card_brand] => VISA
    [last_4] => hide_4_digit
    [exp_month] => 3
    [exp_year] => 2023
    [billing_postal_code] => 35244
    )

    09-28-2020 @ 15:58:44 – Request
    method:
    uri: createCustomerWithHttpInfo
    user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
    headers: Array
    (
    )
    body: {
    “given_name”: “hide_first_name”,
    “family_name”: “hide_last_name”,
    “company_name”: “”,
    “email_address”: “[email protected]”,
    “address”: {
    “address_line_1”: “Indian Valley Rd”,
    “address_line_2”: “”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”,
    “first_name”: “hide_first_name”,
    “last_name”: “hide_last_name”,
    “organization”: “”
    },
    “phone_number”: “2059945797”
    }
    duration: 0.3779s

    09-28-2020 @ 15:58:44 – Response
    code: 200
    message:
    headers: Array
    (
    [0] => HTTP/1.1 200 OK
    [Date] => Mon, 28 Sep 2020 19:58:44 GMT
    [Frame-Options] => DENY
    [X-Frame-Options] => DENY
    [X-Content-Type-Options] => nosniff
    [X-Xss-Protection] => 1; mode=block
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Squareup–Connect–V2–Common–Versionmetadata-Bin] => CgoyMDE5LTA4LTE0
    [Vary] => Accept-Encoding, User-Agent
    [Content-Length] => 475
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
    “customer”: {
    “id”: “DEF29MY124ZCF794P0GPJCHD5R”,
    “created_at”: “2020-09-28T19:58:44.603Z”,
    “updated_at”: “2020-09-28T19:58:44Z”,
    “given_name”: “hide_first_name”,
    “family_name”: “hide_last_name”,
    “email_address”: “[email protected]”,
    “address”: {
    “address_line_1”: “Indian Valley Rd”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”
    },
    “phone_number”: “2059945797”,
    “preferences”: {
    “email_unsubscribed”: false
    },
    “creation_source”: “THIRD_PARTY”
    }
    }

    09-28-2020 @ 15:58:45 – Request
    method:
    uri: createCustomerCardWithHttpInfo/DEF29MY124ZCF794P0GPJCHD5R
    user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
    headers: Array
    (
    )
    body: {
    “card_nonce”: “cnon:CBASEDPftrHjWTH_q3GFbSCxFx0”,
    “billing_address”: {
    “address_line_1”: “Indian Valley Rd”,
    “address_line_2”: “”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”,
    “first_name”: “hide_first_name”,
    “last_name”: “hide_last_name”,
    “organization”: “”
    },
    “cardholder_name”: “hide_first_name hide_last_name”
    }
    duration: 1.10573s

    09-28-2020 @ 15:58:45 – Response
    code: 200
    message:
    headers: Array
    (
    [0] => HTTP/1.1 200 OK
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Vary] => Origin, Accept-Encoding
    [X-Content-Type-Options] => nosniff
    [X-Download-Options] => noopen
    [X-Frame-Options] => SAMEORIGIN
    [X-Permitted-Cross-Domain-Policies] => none
    [X-Xss-Protection] => 1; mode=block
    [Date] => Mon, 28 Sep 2020 19:58:45 GMT
    [Content-Length] => 319
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
    “card”: {
    “id”: “ccof:S5s8e8oALuKYeEcg4GB”,
    “card_brand”: “VISA”,
    “last_4”: “hide_4_digit”,
    “exp_month”: 3,
    “exp_year”: 2023,
    “cardholder_name”: “hide_first_name hide_last_name”,
    “billing_address”: {
    “address_line_1”: “Indian Valley Rd”,
    “address_line_2”: “”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”
    }
    }
    }

    09-28-2020 @ 15:58:46 – Request
    method:
    uri: createCustomerWithHttpInfo
    user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
    headers: Array
    (
    )
    body: {
    “given_name”: “hide_first_name”,
    “family_name”: “hide_last_name”,
    “company_name”: “”,
    “email_address”: “[email protected]”,
    “address”: {
    “address_line_1”: “Indian Valley Rd”,
    “address_line_2”: “”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”,
    “first_name”: “hide_first_name”,
    “last_name”: “hide_last_name”,
    “organization”: “”
    },
    “phone_number”: “2059945797”
    }
    duration: 0.38023s

    09-28-2020 @ 15:58:46 – Response
    code: 200
    message:
    headers: Array
    (
    [0] => HTTP/1.1 200 OK
    [Date] => Mon, 28 Sep 2020 19:58:46 GMT
    [Frame-Options] => DENY
    [X-Frame-Options] => DENY
    [X-Content-Type-Options] => nosniff
    [X-Xss-Protection] => 1; mode=block
    [Content-Type] => application/json
    [Square-Version] => 2019-08-14
    [Squareup–Connect–V2–Common–Versionmetadata-Bin] => CgoyMDE5LTA4LTE0
    [Vary] => Accept-Encoding, User-Agent
    [Content-Length] => 475
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
    “customer”: {
    “id”: “G1BVX9A6DGWD50MRDBPTWW4PK8”,
    “created_at”: “2020-09-28T19:58:46.138Z”,
    “updated_at”: “2020-09-28T19:58:46Z”,
    “given_name”: “hide_first_name”,
    “family_name”: “hide_last_name”,
    “email_address”: “[email protected]”,
    “address”: {
    “address_line_1”: “Indian Valley Rd”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”
    },
    “phone_number”: “2059945797”,
    “preferences”: {
    “email_unsubscribed”: false
    },
    “creation_source”: “THIRD_PARTY”
    }
    }

    09-28-2020 @ 15:58:46 – Request
    method:
    uri: createOrderWithHttpInfo/RB3SYV5RAKQZ5
    user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
    headers: Array
    (
    )
    body: {
    “order”: {
    “reference_id”: “51556”,
    “line_items”: [
    {
    “name”: “Premium CBD Pre-Rolled Joints (4 Pack) – Hawaiian Haze”,
    “quantity”: “1”,
    “applied_taxes”: [],
    “base_price_money”: {
    “amount”: 7000,
    “currency”: “USD”
    }
    },
    {
    “name”: “Standard (5-7 days)”,
    “quantity”: “1”,
    “applied_taxes”: [],
    “base_price_money”: {
    “amount”: 499,
    “currency”: “USD”
    }
    }
    ],
    “taxes”: [],
    “discounts”: [
    {
    “name”: “Discount”,
    “type”: “FIXED_AMOUNT”,
    “amount_money”: {
    “amount”: 3500,
    “currency”: “USD”
    },
    “scope”: “ORDER”
    }
    ]
    },
    “idempotency_key”: “68a0f8a8b94dae08a6bbdfd71881b915:51556_1”
    }
    duration: 0.21527s

    09-28-2020 @ 15:58:46 – Response
    code: 200
    message:
    headers: Array
    (
    [0] => HTTP/1.1 200 OK
    [Date] => Mon, 28 Sep 2020 19:58:46 GMT
    [Frame-Options] => DENY
    [X-Frame-Options] => DENY
    [X-Content-Type-Options] => nosniff
    [X-Xss-Protection] => 1; mode=block
    [Content-Type] => application/json;charset=utf-8
    [Square-Version] => 2019-08-14
    [Vary] => Accept-Encoding, User-Agent
    [Content-Length] => 2641
    [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
    )
    body: {
    “order”: {
    “id”: “JDgg4GQ8fSNYBb5XbahVnuEnT3JZY”,
    “location_id”: “RB3SYV5RAKQZ5”,
    “reference_id”: “51556”,
    “source”: {
    “name”: “WooCommerce”
    },
    “line_items”: [
    {
    “uid”: “7teFefsrFShIhC9IormwWC”,
    “name”: “Premium CBD Pre-Rolled Joints (4 Pack) – Hawaiian Haze”,
    “quantity”: “1”,
    “discounts”: [
    {
    “uid”: “4l3gXPBqinuzm7MqEz5hFB”,
    “name”: “Discount”,
    “type”: “FIXED_AMOUNT”,
    “amount_money”: {
    “amount”: 3500,
    “currency”: “USD”
    },
    “applied_money”: {
    “amount”: 3267,
    “currency”: “USD”
    },
    “scope”: “ORDER”
    }
    ],
    “applied_discounts”: [
    {
    “uid”: “TCaVHGhtAjOOrvQduztUVD”,
    “discount_uid”: “4l3gXPBqinuzm7MqEz5hFB”,
    “applied_money”: {
    “amount”: 3267,
    “currency”: “USD”
    }
    }
    ],
    “base_price_money”: {
    “amount”: 7000,
    “currency”: “USD”
    },
    “variation_total_price_money”: {
    “amount”: 7000,
    “currency”: “USD”
    },
    “gross_sales_money”: {
    “amount”: 7000,
    “currency”: “USD”
    },
    “total_tax_money”: {
    “amount”: 0,
    “currency”: “USD”
    },
    “total_discount_money”: {
    “amount”: 3267,
    “currency”: “USD”
    },
    “total_money”: {
    “amount”: 3733,
    “currency”: “USD”
    }
    },
    {
    “uid”: “ehDorOnEvTatrOrseq6DbD”,
    “name”: “Standard (5-7 days)”,
    “quantity”: “1”,
    “discounts”: [
    {
    “uid”: “4l3gXPBqinuzm7MqEz5hFB”,
    “name”: “Discount”,
    “type”: “FIXED_AMOUNT”,
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    “amount”: 3500,
    “currency”: “USD”
    },
    “applied_money”: {
    “amount”: 233,
    “currency”: “USD”
    },
    “scope”: “ORDER”
    }
    ],
    “applied_discounts”: [
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    “uid”: “Hw0MIa3r2sTOsSnKSm2KdC”,
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    “amount”: 0,
    “currency”: “USD”
    },
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    “amount”: 233,
    “currency”: “USD”
    },
    “total_money”: {
    “amount”: 266,
    “currency”: “USD”
    }
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    ],
    “discounts”: [
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    “uid”: “4l3gXPBqinuzm7MqEz5hFB”,
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    “currency”: “USD”
    },
    “applied_money”: {
    “amount”: 3500,
    “currency”: “USD”
    },
    “scope”: “ORDER”
    }
    ],
    “net_amounts”: {
    “total_money”: {
    “amount”: 3999,
    “currency”: “USD”
    },
    “tax_money”: {
    “amount”: 0,
    “currency”: “USD”
    },
    “discount_money”: {
    “amount”: 3500,
    “currency”: “USD”
    },
    “tip_money”: {
    “amount”: 0,
    “currency”: “USD”
    },
    “service_charge_money”: {
    “amount”: 0,
    “currency”: “USD”
    }
    },
    “created_at”: “2020-09-28T19:58:46.424Z”,
    “updated_at”: “2020-09-28T19:58:46.424Z”,
    “state”: “OPEN”,
    “version”: 1,
    “total_money”: {
    “amount”: 3999,
    “currency”: “USD”
    },
    “total_tax_money”: {
    “amount”: 0,
    “currency”: “USD”
    },
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    “amount”: 3500,
    “currency”: “USD”
    },
    “total_service_charge_money”: {
    “amount”: 0,
    “currency”: “USD”
    }
    }
    }

    09-28-2020 @ 15:58:46 – Request
    method:
    uri: createPaymentWithHttpInfo
    user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
    headers: Array
    (
    )
    body: {
    “source_id”: “ccof:S5s8e8oALuKYeEcg4GB”,
    “idempotency_key”: “68a0f8a8b94dae08a6bbdfd71881b915:51556_1”,
    “amount_money”: {
    “amount”: 3999,
    “currency”: “USD”
    },
    “autocomplete”: true,
    “order_id”: “JDgg4GQ8fSNYBb5XbahVnuEnT3JZY”,
    “customer_id”: “G1BVX9A6DGWD50MRDBPTWW4PK8”,
    “location_id”: “RB3SYV5RAKQZ5”,
    “reference_id”: “51556”,
    “buyer_email_address”: “[email protected]”,
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    “country”: “US”,
    “first_name”: “hide_first_name”,
    “last_name”: “hide_last_name”,
    “organization”: “”
    },
    “shipping_address”: {
    “address_line_1”: “Indian Valley Rd”,
    “address_line_2”: “”,
    “locality”: “Hoover”,
    “administrative_district_level_1”: “AL”,
    “postal_code”: “35244”,
    “country”: “US”,
    “first_name”: “hide_first_name”,
    “last_name”: “hide_last_name”
    },
    “note”: “bioMDplus – Order 51556”
    }
    duration: 0.22936s

    Hi there @rokeyfx,

    Thanks for getting back to us!

    The screenshot you shared has a different error: Card on file not found, not The postal code in billing address doesn’t match the one used for card nonce creation. as you reported before. Is it a different error you’re seeing now?

    Please contact us at WooCommerce.com > My Account > Support because I’d love to take a look at all of your Square logs. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done. We will be able to help you further there.

    Cheers!

    Thread Starter Rokeybur Rahman

    (@rokeyfx)

    WooCommerce Support: Ticket #3376923

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @rokeyfx,

    Thank you for submitting a ticket with us! I see it in our system although it might take some more time until we get a chance to investigate further and reply.

    We will get back to you via email then. In the meantime, I will be closing this and duplicate threads in this support forum.

    Have a lovely day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘An error occurred, please try again or try alternate form of payment’ is closed to new replies.