An error occurred, please try again or try alternate form of payment
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Some of our customers getting this error whey they trying to order.
“An error occurred, please try again or try alternate form of payment”when we look to order notes it shows this: “Square Payment Failed (Status code BAD_REQUEST: The postal code in billing address doesn’t match the one used for card nonce creation.) Order status changed from Pending payment to Failed.”
But this not shows to customer checkout. so they don’t know what’s wrong. We have enabled this in settings but it’s not shown to customer screen https://prntscr.com/uqwceh
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Hi there!
Thank you for the details. For further troubleshooting, can you please get back to us with the following information:
1. A screenshot of the order note:
If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.
[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]
2. System Status Report
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.3. Square logs:
From the screenshot, it looks like you’ve already enabled logging. This logs the transactions and errors in WooCommerce > Status > Logs >.
Search for?
Square credit
logs in the drop-down at the top-right section and click onview
button. Please copy the logs you’re seeing and paste them as a response to this topic.[Again, please redact any sensitive information from the logs]
01. Screenshot https://snipboard.io/eGAJia.jpg
02. System Status Report
### WordPress Environment ### WordPress address (URL): https://domain-hide.com Site address (URL): https://domain-hide.com WC Version: 4.5.2 REST API Version: ? 4.5.2 WC Blocks Version: ? 3.1.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.5.0 Log Directory Writable: ? WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.58.0 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.7.29-32-log Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 1474 batch: 34 cbd_recipes: 1 cms_block: 12 custom-css-js: 8 customize_changeset: 56 hurrytimer_countdown: 1 ktsprotype: 3 mailpoet_page: 1 mc4wp-form: 1 nav_menu_item: 85 oembed_cache: 21 page: 49 post: 82 pretty-link: 4 product: 29 product_variation: 60 revision: 268 schema: 2 shop_coupon: 118 shop_order: 8247 shop_order_refund: 121 shop_subscription: 644 snp_mail_log: 3398 snp_popups: 2 vc_settings_preset: 2 wcct_countdown: 21 web-story: 1 wfacp_checkout: 2 wfocu_funnel: 2 wfocu_offer: 2 wobd-badge-designer: 1 wpcf7_contact_form: 4 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (84) ### Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.6.2 Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.2.3 – Installed version not tested with active version of WooCommerce 4.5.2 Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.0 – Installed version not tested with active version of WooCommerce 4.5.2 Ajax Search Lite: by Ernest Marcinko – 4.8.4 Akismet Anti-Spam: by Automattic – 4.1.6 Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.3 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.4 Better Search Replace: by Delicious Brains – 1.3.3 Bounce Handler Mailpoet: by Tikweb – 1.3.20 Classic Editor: by WordPress Contributors – 1.6 Cloudflare: by Cloudflare Inc. – 3.6.0 Contact Form 7: by Takayuki Miyoshi – 5.2.2 Simple Custom CSS and JS: by SilkyPress.com – 3.33 Custom Post Type UI: by WebDevStudios – 1.8.1 Duplicate Page: by mndpsingh287 – 4.3 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5 – Installed version not tested with active version of WooCommerce 4.5.2 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.1 Elfsight Instagram Feed CC: by Elfsight – 3.7.1 Elfsight Testimonials Slider CC: by Elfsight – 1.2.1 Email Log: by Sudar – 2.4.2 Enable Media Replace: by ShortPixel – 3.4.2 Finale - WooCommerce Sales Countdown Timer & Discount Plugin: by XLPlugins – 2.17.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Force Default Variant: by HappyKite – 1.5.2 – Installed version not tested with active version of WooCommerce 4.5.2 Green Popups (formerly Layered Popups): by Halfdata Inc. – 7.09 Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5 Interlinks Manager: by DAEXT – 1.22 Jetpack by WordPress.com: by Automattic – 8.9.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.0 Loco Translate: by Tim Whitlock – 2.4.3 MailPoet 3 Premium (New): by MailPoet – 3.0.93 MailPoet 3 (New): by MailPoet – 3.51.0 Manual Reviews for WooCommerce: by Royalz Toolkits – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2 Metorik Helper: by Metorik – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2 NitroPack: by NitroPack LLC – 1.3.17 Official Facebook Pixel: by Facebook – 2.2.0 Post Types Order: by Nsp Code – 1.9.5.2 Pretty Links: by Pretty Links – 3.1.1 Read More Without Refresh: by George Gkouvousis – 3.1 Redirection: by John Godley – 4.8 Safe SVG: by Daryll Doyle – 1.9.9 External Links: by Denis de Bernardy & Mike Koepke – 6.8.1 Shortcodes Ultimate: by Vladimir Anokhin – 5.9.3 ShortPixel Image Optimizer: by ShortPixel – 4.20.2 Simple History: by P?r Thernstr?m – 2.37.2 Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.22 Table of Contents Plus: by Michael Tran – 2002 User Switching: by John Blackbourn & contributors – 1.5.6 Elegant Tabs for WPBakery Page Builder: by InfiWebs – 3.4.1 WC Show All Reviews: by AppJetty – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2 Web Stories: by Google – 1.0.0 Discount and regular price cart and checkout page display WooCommerce: by wpnetworkit – 1.1.8 – Installed version not tested with active version of WooCommerce 4.5.2 Woo Discount Rules: by Flycart Technologies LLP – 2.2.1 – Installed version not tested with active version of WooCommerce 4.5.2 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 Variation Images Gallery for WooCommerce: by RadiusTheme – 1.1.23 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Admin: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Advanced Bulk Edit: by George Iron – 4.5 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.17 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Cost of Goods: by SkyVerge – 2.7.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Email Customizer: by cxThemes – 3.32 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Google Analytics Pro: by SkyVerge – 1.8.9 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.2 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Shipment Tracking: by WooCommerce – 1.6.24 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.38 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Social Login: by SkyVerge – 2.8.2 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Square: by WooCommerce – 2.2.2 WooCommerce Subscriptions: by WooCommerce – 3.0.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 Woodmart Core: by – 1.0.26 Aero: WooCommerce Embed Forms: by WooFunnels – 1.5.2 – Installed version not tested with active version of WooCommerce 4.5.2 AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.11-beta-fix-2154 UpStroke: Multi Product Offers: by WooFunnels – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2 UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.2.3 XL NMI Gateway for WooCommerce: by XLPlugins – 1.8.8 – Installed version not tested with active version of WooCommerce 4.5.2 Network Merchants Inc Gateway for WooCommerce: by PatSaTECH – 1.7.4 – Installed version not tested with active version of WooCommerce 4.5.2 Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2 WP Rollback: by Impress.org – 1.7.1 WP User Avatar: by ProfilePress – 2.2.7 Finale Email Countdown Timer: by XLPlugins – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.5 YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.8.2 YotuWP - YouTube Gallery: by – 1.3.4.5 ### Inactive Plugins (24) ### Age Gate: by Phil Baker – 2.10.0 Copy or Move WooCommerce Reviews: by AppJetty – 1.0.3 – Installed version not tested with active version of WooCommerce 4.5.2 Custom Content Shortcode: by Eliot Akira – 3.8.6 Disable All WordPress Updates: by Oliver Schl?be – 1.6.6 Disable Emails: by WebAware – 1.7.0 Download Plugins and Themes from Dashboard: by Algoritmika Ltd – 1.7.0 Product Reviews Import Export (Basic): by WebToffee – 1.3.9 – Installed version not tested with active version of WooCommerce 4.5.2 QR Code for WooCommerce: by WCBeginner – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.2 Rocket Fireworks: by Shahaji Deshmukh – 1.3 Schema: by Hesham – 1.7.8.3 UpStroke: Subscriptions: by WooFunnels – 1.9.0 – Installed version not tested with active version of WooCommerce 4.5.2 VC Templates Import & Export: by Tomiup – 1.0.0 Weather Effect: by A WP Life – 1.1.7 WebP Express: by Bj?rn Rosell – 0.17.5 WooCommerce Boost Sales Premium: by Andy Ha (villatheme.com) – 1.3.9.2 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Min/Max Quantities: by WooCommerce – 2.4.13 – Installed version not tested with active version of WooCommerce 4.5.2 Woocommerce Product Review Export/Import: by Webman Technologies – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2 Woocommerce Review Date Incrementer: by Swayam Tejwani – 1.0 – Installed version not tested with active version of WooCommerce 4.5.2 Woo Import Export: by VJInfotech – 2.5.8 – Installed version not tested with active version of WooCommerce 4.5.2 Wordfence Security: by Wordfence – 7.4.11 WordPress Importer: by wordpressdotorg – 0.7 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.4 WPNotif: WordPress SMS & WhatsApp Notifications: by UnitedOver – 2.1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2 WP Server Stats: by Saumya Majumder Acnam Infotech – 1.6.9.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (5) ### Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4 Health Check Troubleshooting Mode: by – 1.7.2 WP Engine Seamless Login Plugin: by WP Engine – 1.5.5 WP Engine Security Auditor: by wpengine – 1.0.9 WP Engine System: by WP Engine – 4.0.0 ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) wbs_bundle (wbs_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Woodmart Child Version: 1.0.0 Author URL: https://xtemos.com Child Theme: ? Parent Theme Name: Woodmart Parent Theme Version: 5.2.0 Parent Theme Author URL: https://themeforest.net/user/xtemos WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-product_cat.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0 /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0 /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0 /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php /nas/content/live/biomdplus/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart-child/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0 woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php /nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-images.php /nas/content/live/biomdplus/wp-content/plugins/woo-product-variation-gallery/templates/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://domain-hide.com Subscription Statuses: wc-active: 103 wc-pending-cancel: 2 wc-pending: 2 wc-on-hold: 3 wc-cancelled: 534 WooCommerce Account Connected: ? No Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United States (US) — Georgia ### Subscriptions by Payment Gateway ### XL NMI Gateway for WooCommerce: wc-active: 87 wc-cancelled: 205 wc-on-hold: 2 wc-pending: 2 wc-pending-cancel: 2 Network Merchants Inc - CC: wc-active: 14 wc-cancelled: 312 Square: wc-cancelled: 1 ### Payment Gateway Support ### Network Merchants Inc - CC: products default_credit_card_form refunds tokenization subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_payment_method_change Square: products card_types customer_decline_messages payment_form authorization charge charge-virtual capture_charge refunds voids customer_id tokenization add_payment_method token_editor XL NMI Gateway for WooCommerce: products subscriptions refunds pre_orders add_payment_method card_types payment_form tokenization charge charge-virtual authorization capture_charge customer_decline_messages refunds voids subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin ### All Products for WooCommerce Subscriptions ### Template Overrides: woodmart-child/woocommerce/single-product/product-subscription-options.php ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Save to Log ### XL NMI Gateway for WooCommerce ### Environment: Live Tokenization Enabled: ? Debug Mode: Save to Log ### Social Login ### Facebook: ? Available Twitter: Disabled Google: ? Available Amazon: Disabled Linkedin: Disabled Paypal: Disabled Instagram: Disabled Disqus: Disabled Yahoo: ? Available Vkontakte: Disabled ### Action Scheduler ### Complete: 16,830 Oldest: 2020-08-31 15:32:04 +0000 Newest: 2020-10-01 15:11:38 +0000 Failed: 91 Oldest: 2019-05-22 14:25:41 +0000 Newest: 2020-09-27 12:27:03 +0000 Pending: 112 Oldest: 2020-10-01 15:16:18 +0000 Newest: 2020-10-29 14:56:05 +0000
03. Square logs:
09-28-2020 @ 15:51:29 – Status code NOT_FOUND: Card on file not found
09-28-2020 @ 15:58:43 – Square.js Response:
Array
(
[digital_wallet_type] => NONE
[card_brand] => VISA
[last_4] => hide_4_digit
[exp_month] => 3
[exp_year] => 2023
[billing_postal_code] => 35244
)09-28-2020 @ 15:58:44 – Request
method:
uri: createCustomerWithHttpInfo
user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
headers: Array
(
)
body: {
“given_name”: “hide_first_name”,
“family_name”: “hide_last_name”,
“company_name”: “”,
“email_address”: “[email protected]”,
“address”: {
“address_line_1”: “Indian Valley Rd”,
“address_line_2”: “”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”,
“first_name”: “hide_first_name”,
“last_name”: “hide_last_name”,
“organization”: “”
},
“phone_number”: “2059945797”
}
duration: 0.3779s09-28-2020 @ 15:58:44 – Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Date] => Mon, 28 Sep 2020 19:58:44 GMT
[Frame-Options] => DENY
[X-Frame-Options] => DENY
[X-Content-Type-Options] => nosniff
[X-Xss-Protection] => 1; mode=block
[Content-Type] => application/json
[Square-Version] => 2019-08-14
[Squareup–Connect–V2–Common–Versionmetadata-Bin] => CgoyMDE5LTA4LTE0
[Vary] => Accept-Encoding, User-Agent
[Content-Length] => 475
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
“customer”: {
“id”: “DEF29MY124ZCF794P0GPJCHD5R”,
“created_at”: “2020-09-28T19:58:44.603Z”,
“updated_at”: “2020-09-28T19:58:44Z”,
“given_name”: “hide_first_name”,
“family_name”: “hide_last_name”,
“email_address”: “[email protected]”,
“address”: {
“address_line_1”: “Indian Valley Rd”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”
},
“phone_number”: “2059945797”,
“preferences”: {
“email_unsubscribed”: false
},
“creation_source”: “THIRD_PARTY”
}
}09-28-2020 @ 15:58:45 – Request
method:
uri: createCustomerCardWithHttpInfo/DEF29MY124ZCF794P0GPJCHD5R
user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
headers: Array
(
)
body: {
“card_nonce”: “cnon:CBASEDPftrHjWTH_q3GFbSCxFx0”,
“billing_address”: {
“address_line_1”: “Indian Valley Rd”,
“address_line_2”: “”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”,
“first_name”: “hide_first_name”,
“last_name”: “hide_last_name”,
“organization”: “”
},
“cardholder_name”: “hide_first_name hide_last_name”
}
duration: 1.10573s09-28-2020 @ 15:58:45 – Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Content-Type] => application/json
[Square-Version] => 2019-08-14
[Vary] => Origin, Accept-Encoding
[X-Content-Type-Options] => nosniff
[X-Download-Options] => noopen
[X-Frame-Options] => SAMEORIGIN
[X-Permitted-Cross-Domain-Policies] => none
[X-Xss-Protection] => 1; mode=block
[Date] => Mon, 28 Sep 2020 19:58:45 GMT
[Content-Length] => 319
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
“card”: {
“id”: “ccof:S5s8e8oALuKYeEcg4GB”,
“card_brand”: “VISA”,
“last_4”: “hide_4_digit”,
“exp_month”: 3,
“exp_year”: 2023,
“cardholder_name”: “hide_first_name hide_last_name”,
“billing_address”: {
“address_line_1”: “Indian Valley Rd”,
“address_line_2”: “”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”
}
}
}09-28-2020 @ 15:58:46 – Request
method:
uri: createCustomerWithHttpInfo
user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
headers: Array
(
)
body: {
“given_name”: “hide_first_name”,
“family_name”: “hide_last_name”,
“company_name”: “”,
“email_address”: “[email protected]”,
“address”: {
“address_line_1”: “Indian Valley Rd”,
“address_line_2”: “”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”,
“first_name”: “hide_first_name”,
“last_name”: “hide_last_name”,
“organization”: “”
},
“phone_number”: “2059945797”
}
duration: 0.38023s09-28-2020 @ 15:58:46 – Response
code: 200
message:
headers: Array
(
[0] => HTTP/1.1 200 OK
[Date] => Mon, 28 Sep 2020 19:58:46 GMT
[Frame-Options] => DENY
[X-Frame-Options] => DENY
[X-Content-Type-Options] => nosniff
[X-Xss-Protection] => 1; mode=block
[Content-Type] => application/json
[Square-Version] => 2019-08-14
[Squareup–Connect–V2–Common–Versionmetadata-Bin] => CgoyMDE5LTA4LTE0
[Vary] => Accept-Encoding, User-Agent
[Content-Length] => 475
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
)
body: {
“customer”: {
“id”: “G1BVX9A6DGWD50MRDBPTWW4PK8”,
“created_at”: “2020-09-28T19:58:46.138Z”,
“updated_at”: “2020-09-28T19:58:46Z”,
“given_name”: “hide_first_name”,
“family_name”: “hide_last_name”,
“email_address”: “[email protected]”,
“address”: {
“address_line_1”: “Indian Valley Rd”,
“locality”: “Hoover”,
“administrative_district_level_1”: “AL”,
“postal_code”: “35244”,
“country”: “US”
},
“phone_number”: “2059945797”,
“preferences”: {
“email_unsubscribed”: false
},
“creation_source”: “THIRD_PARTY”
}
}09-28-2020 @ 15:58:46 – Request
method:
uri: createOrderWithHttpInfo/RB3SYV5RAKQZ5
user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
headers: Array
(
)
body: {
“order”: {
“reference_id”: “51556”,
“line_items”: [
{
“name”: “Premium CBD Pre-Rolled Joints (4 Pack) – Hawaiian Haze”,
“quantity”: “1”,
“applied_taxes”: [],
“base_price_money”: {
“amount”: 7000,
“currency”: “USD”
}
},
{
“name”: “Standard (5-7 days)”,
“quantity”: “1”,
“applied_taxes”: [],
“base_price_money”: {
“amount”: 499,
“currency”: “USD”
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},
“idempotency_key”: “68a0f8a8b94dae08a6bbdfd71881b915:51556_1”
}
duration: 0.21527s09-28-2020 @ 15:58:46 – Response
code: 200
message:
headers: Array
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[0] => HTTP/1.1 200 OK
[Date] => Mon, 28 Sep 2020 19:58:46 GMT
[Frame-Options] => DENY
[X-Frame-Options] => DENY
[X-Content-Type-Options] => nosniff
[X-Xss-Protection] => 1; mode=block
[Content-Type] => application/json;charset=utf-8
[Square-Version] => 2019-08-14
[Vary] => Accept-Encoding, User-Agent
[Content-Length] => 2641
[Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload
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body: {
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}09-28-2020 @ 15:58:46 – Request
method:
uri: createPaymentWithHttpInfo
user-agent: WooCommerce-Square/2.2.2 (WooCommerce/4.5.2; WordPress/5.5.1)
headers: Array
(
)
body: {
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duration: 0.22936sHi there @rokeyfx,
Thanks for getting back to us!
The screenshot you shared has a different error:
Card on file not found
, notThe postal code in billing address doesn’t match the one used for card nonce creation.
as you reported before. Is it a different error you’re seeing now?Please contact us at WooCommerce.com > My Account > Support because I’d love to take a look at all of your Square logs. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done. We will be able to help you further there.
Cheers!
WooCommerce Support: Ticket #3376923
Hi @rokeyfx,
Thank you for submitting a ticket with us! I see it in our system although it might take some more time until we get a chance to investigate further and reply.
We will get back to you via email then. In the meantime, I will be closing this and duplicate threads in this support forum.
Have a lovely day!
- The topic ‘An error occurred, please try again or try alternate form of payment’ is closed to new replies.