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  • Resolved Svensonsan

    (@svensonsan)


    2 years, 10 months ago

    Hi

    I’ve used jetpack sometime in the past (2 years ago).
    For unknown reasons I cannot activate jetpack on my self hosted blog again.

    xmlrps is accessable: https://pop64.com/blog/xmlrpc.php
    but I get the “An error occurred. Please try again.” when setting up jetpack.

    I’m also not able to setup the wordpress app on iOS, which I just mention here, because I assume the iOS issue will be solved after jetpack is working.

    Looking forward to your feedback.

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @svensonsan –

    I have made an adjustment on our end that should resolve this issue.

    Please delete Jetpack and then reinstall it to cycle the connection. You can follow these steps to do that:

    1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
    3. Go to **Plugins**? → **Add New**.
    4. Search for “Jetpack by WordPress.com”.
    5. Click **Install** and then **Activate**.

    When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Additionally, once the Jetpack connection is working your WordPress app should work as well as it depends on the Jetpack connection.

    Let us know if this fixes things for you.

    Thread Starter Svensonsan

    (@svensonsan)

    Hi

    Thanks. Now I can connect Jetpack in my hosted blog with WordPress.com

    I can also use the WordPress app on iOS again.

    After realizing that free blogging on a self hosted website using an app requires a centralized jetpack account which, like in this case, can be enabled and disabled by third party at anytime, I will most likely step away from WordPress.

    Totally wasn’t aware of this connection.
    It’s new for me.

    Anyhow. You did a great job. The bigger picture is a different Story.

    Thanks a lot

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    That’s great to hear!

    I’m going to close this topic now. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘An error occurred. Please try again.’ is closed to new replies.