Hello, @belalzekry
We checked this case on our test websites but did not encounter this issue.
Please make sure you have generated API Keys correctly, here is the link to the manual:
Link
It is also important that the system requirements meet:
Link
If the situation does not change, please provide us with more detailed information about the setup of your website, so that we can recreate all the conditions and test this case, maybe we are missing something. Thank you in advance.
Best regards.