An Error Has Occured

  • Resolved ivcatalina

    (@ivcatalina)


    1 year, 9 months ago

    I’ve been trying to connect my store with ShipStation but get the message “An error has occured” and “An error was encountered while attempting to test the connection” everytime. All security / optimization plugins have been disabled.

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  • Hi @ivcatalina

    Thanks for reaching out!

    I understand that you are encountering issues while trying to connect your store with ShipStation, and you’re receiving error messages despite disabling all security and optimization plugins

    It’s good that you’ve already disabled the security plugins on your site as this usually restrict the accessibility of endpoints/URLs on a WP online store. The Security plugin may not be allowing ShipStation to connect to the server.

    If the error is still not resolved, then please check with your host if they have some sort of firewall enabled. If they do, please ask them to disable that and check again. Also, make sure to Whitelist ShipStation IPs.

    Otherwise, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)
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