Be wary of the free version

Originally gave a 5-star review but now upon having a serious, unresolved issue, I can no longer recommend the free plugin. The plugin caused a critical error on a main category on our site – and given no support via Awesome Support email nor via WP Forums, I have had to find an another ticketing/helpdesk option. The free version of the plugin literally caused our main product category, to become a “critical error” page instead of showing the range of products in that category. As soon as plugin turned off, category worked as normal. My concern would be this occurring on a larger site than ours (we have only 3 categories so saw this issue easily). If this happened on a larger site you may never notice unless you went through thorough testing into every category and sub-category to check. And we could turn off the plugin, then category worked as normal, turn back on plugin, category kept working, but as soon as you did anything with a ticket, the issue returned to that one specific category in it becoming a “critical error” page. I also disabled every setting under the Settings > Product Management section so as to not have syncing of our product range with the plugin, but that didn’t help either.

One other issue with the free version I found was that when a customer put up a post in a helpdesk ticket, upon submitting it and page refresh their comment wasn’t appearing for them to see in the ticket. Again, bit of an issue given they really need to be able to see what they just posted. After logging out and back the comment was seen.

I cannot comment on the paid-for version as only tested the free version.

Such a shame as the ticketing system itself, the interface, functionality etc was so good – but just not functional for us with the 2 above-mentioned issues.

• This topic was modified 7 months, 2 weeks ago by kira7. Reason: change of recommendation