Amelia shortcode not working on frontend only on Editor Mode

  • Resolved alexandrepaulino

    (@alexandrepaulino)


    3 months ago

    Hi,

    I’m experiencing an issue with Amelia while using the free version. I added an Event and then included the Events list on an Elementor Pro page. The list displays correctly in the editor mode, but when I publish the page and view it live (even in an incognito browser), it doesn’t show up.

    Here’s a screenshot from the editor mode:

    And here’s how it looks without admin login:

    Here’s what I’ve tried so far:

    • Changed the theme
    • Disabled all plugins
    • Tested other shortcodes (they work fine; only Amelia is causing this issue)

    The problem persists despite these steps.

    Am I missing something here?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter alexandrepaulino

    (@alexandrepaulino)

    I forgot to include another piece of information.
    When I add the shortcode in the description of the post, it doesn’t appear and gives the following error code:

    CODE:
    if (typeof hasAmeliaEvent === ‘undefined’) { var hasAmeliaEvent = true; } if (typeof hasEventApiCall === ‘undefined’ && ” === ”) { var hasEventApiCall = true; } var hasEventShortcode = (typeof hasEventShortcode === ‘undefined’) ? false : true; var ameliaShortcodeData = (typeof ameliaShortcodeData === ‘undefined’) ? [] : ameliaShortcodeData; ameliaShortcodeData.push( { ‘hasApiCall’: (typeof hasEventApiCall !== ‘undefined’) && hasEventApiCall, ‘trigger’: ”, ‘trigger_type’: ”, ‘triggered_form’: ‘elf’, ‘in_dialog’: ”, ‘counter’: ‘1000’, ’employee’: ”, ‘eventId’: ”, ‘eventRecurring’: 0, ‘eventTag’: “”, ‘locationId’: “” } ); var ameliaShortcodeDataTriggered = (typeof ameliaShortcodeDataTriggered === ‘undefined’) ? [] : ameliaShortcodeDataTriggered; if (ameliaShortcodeData[ameliaShortcodeData.length – 1].trigger !== ”) { if (ameliaShortcodeDataTriggered.filter(a => a.counter === ameliaShortcodeData[ameliaShortcodeData.length – 1].counter).length === 0) { ameliaShortcodeDataTriggered.push(ameliaShortcodeData.pop()); } else { ameliaShortcodeData.pop() } } if (typeof hasEventApiCall !== ‘undefined’ && hasEventApiCall) { hasEventApiCall = false; }

    The image below shows the issue.


    If you visit the URL, you’ll see the code error.

    Thanks.

    Plugin Author ameliabooking

    (@ameliabooking)

    Hello Alexandre,

    Thank you for reaching out and for providing detailed information about the issue.

    From the error you shared, it seems the problem might be related to the SiteGround Optimizer plugin. Sometimes, optimization or caching plugins can interfere with how JavaScript is executed on the front end, causing such display issues.

    Could you please try disabling the SiteGround Optimizer plugin temporarily, clear your cache, and check if the issue persists?

    Let us know how it goes, and we’ll be here to assist further if needed.

Viewing 2 replies - 1 through 2 (of 2 total)
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