Amazon Pay update breaks website

  • Resolved David van Harn

    (@david-van-harn)


    2 years, 3 months ago

    Our website (RicharHuisa-Artist.com) was working last night – I stopped editing at about 11 pm, an hour before the nightly backup at the Hostinger web hosting service. Our website was inaccessible this morning – a white page with more than a minute wait, then a server error. I restored the “Files” (but not the “Database”) at my hosting service, and the site came back up, and worked perfectly for a while, then became inaccessible again. An email message told me that the WordPress “WooCommerce Amazon Pay plugin had been automatically updated from version 2.2.2 to 2.2.3.” That was apparently breaking our WordPress website. I was able to deactivate the plugin before it shut down the site again, and now our website is up and staying up.

    I am here at the Amazon-Pay WordPress plugin forum to notify you of the problem, which may be either a stand-alone problem, or an interaction with another plugin. I have deactivated, and will delete the Amazon-Pay plugin, and not reinstall and activate it again until it is safe to do so. Our online store is new, and with only test orders so far, so the lack of Amazon pay will not affect us at this time.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @david-van-harn,

    Hope you are doing well!

    Thank for reporting the issue, do you have any logs error or something where can we verify the issue?

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @david-van-harn

    We already found the issue and we are in process of fixing it. This should only affect the new sites and new installs. So if you first install 2.2.2 and do the onboarding. Then you can update to 2.2.3 without a problem.

    I will let you know when the fix it’s released.

    Best,
    Christian

    Thread Starter David van Harn

    (@david-van-harn)

    That is an incredibly fast response to a serious bug, Christian. Thank you.

    Plugin Support Christian

    (@christian1983)

    Hey @david-van-harn,

    The issue was fixed with version 2.2.4.

    Let us know if was fixed also on your end.

    Best,
    Christian

    Thread Starter David van Harn

    (@david-van-harn)

    v2.2.4 installed and no issuess. Thanks for your prompt attention and quick solution to this problem.

    Plugin Support Christian

    (@christian1983)

    Hey @david-van-harn,

    Happy to hear, and thank you for reporting the issue.

    Would you mind taking a minute to leave your feedback on your experience with the plugin? Your insights are incredibly valuable and will help us make sure we serve you and other amazing customers well in the future.

    Thank you for taking the time to share your opinion. It makes such a difference in how we show up and serve others!

    Best,
    Christian

Viewing 6 replies - 1 through 6 (of 6 total)
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