Amazon Pay payment processing issue

  • Resolved rama01

    (@rama01)


    2 years, 6 months ago

    We have a few customers who paid via Amazon pay and the orders show still pending.
    The message inside WP admin backend shows “Charge Permission is .” below the Amazon Pay title. what could be the issue. Can you please help.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @rama01 ,

    Hope you are doing well!

    Can you send us a screenshot? do you have the steps to reproduce it or more details?

    Let me know.

    Best,
    Christian

    Thread Starter rama01

    (@rama01)

    I don’t see an option to attach a screenshot. Should I attach in email.

    I’ll have to check with the customer about the steps to reproduce the issue. Will get back to you on that.

    Plugin Support Christian

    (@christian1983)

    Hey @rama01

    For screenshots you can use this free tool https://imgbb.com/ there are similar ones to use also.

    Best,
    Christian

    Thread Starter rama01

    (@rama01)

    https://ibb.co/y6Sg9tX
    https://ibb.co/0ZJdZp6

    Plugin Support Christian

    (@christian1983)

    Hey @rama01 ,

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter rama01

    (@rama01)

    Really appreciate it! We will test and if we couldn’t figure out the issue, will contact you via woocommerce login with this forum thread attached. Thank you so much!

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 7 replies - 1 through 7 (of 7 total)
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