Amazon Pay not working, seems not connecting to amazon pay service

  • Resolved mylittlelordstore

    (@mylittlelordstore)


    5 months, 2 weeks ago

    Hello,

    I have recently installed and configued amazon pay account and amazon pay extension.

    I have completed the full setup of amazon pay account and currently it is fully active and working as Amazon Pay dashboard.

    Also the plugin on woocommerce has been fully configured as documentation and when used in sandbox it works without any issue.

    Going live instead I get the error that ” Amazon Pay is currently not available on this site. Try a different payment option.”

    Checking in Integration -> Integration Central and then scrolling down to “Authorized solution providers” this section is empty and it is looking like that Amazon pay system is unable to connect with plug in.

    How can I solve this issue and more over as the configuration is eactly like documentation is advising (prove is that sandbox works fine)? Also how can I understand if the issue is on wordpress side or Amazon Pay side that live is not working?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @mylittlelordstore

    Hope you are doing well!

    If I’m not mistaken, as you described, the issue occurs when you are no longer on your site and are trying to log in or just before logging in to the customer account. Therefore, this issue should be directed to Amazon Pay Service support. At this point, the Amazon Pay plugin has already completed its task and is waiting for the Amazon Pay Customer Payment Method and address.

    To confirm, could you please send us a screenshot of the issue?

    Additionally, please review the following documentation to verify your settings on your Amazon Pay account.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 2 replies - 1 through 2 (of 2 total)
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