Amazing plugin, disappointing support

  • I love the plugin and prefer it over even Elementor pro in some regards. But I currently have a licensing error on a site that I purchased the pro version for that prevents me from logging in. I have had a ticket open for four days so far without a single response. This is a client site too. I can’t progress it and cannot get paid until i can log in and finish my work.

    So great plugin, but if it doesn’t work straight out of the box then they’ll leave you high and dry. Very unhappy with how this has turned out – would not purchase pro again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rafin

    (@rafinkhan)

    @gameuditor,

    Hi, there. Sorry to hear that you didn’t have a good experience with our support. We usually reply within 24 hours. However, since, we were closed due to government holidays, we couldn’t get back to you sooner.

    We have over 800K+ users along with 1700+ 5 Star reviews, so this review seems a bit harsh for us since we work very hard to maintain this plugin.

    So, please let us know the issue you are facing through here: support[at]wpdeveloper[dot]net

    We will help you out and get your issue resolved. Hopefully, that will change your mind.

    Thank you!

    • This reply was modified 4 years ago by Rafin.
    Plugin Author Rafin

    (@rafinkhan)

    @gameuditor,

    So, I haven’t heard back from you about your complaint. Can you please get back to us?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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