Amazing plugin, best out there, room for improvement
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At this time, this appears to be by far the best WordPress plugin for implementing an AI chatbot. It has a lot going for it that will take users far, but still has some room for improvement.
UPDATE: Beginners would be well served by visiting the hard-to-find Getting Started section of the plugin’s documentation.
PROS
- It works! That might sound funny, but there is not a single feature that is deficient. All features offered (and there are many) work as they should.
- Makes the complex easy. All the settings and configurations from operation to appearance are easily accessible through the admin dashboard. Once you understand the terminology and concepts, the plugin cuts through a lot of complexity to get an AI chatbot up and running.
- Multiple chatbots. If you are interested in testing different AI platforms, you will appreciate the ability to set up multiple chatbots and configure each individually,
- Nice reporting. Monitor recent questions and answers – a very nice touch.
- Responsive support. With the pro version, I got prompt and courteous answers to my support questions.
CONS
- Does not (yet) allow AI platforms to interact with dynamic WordPress data. The Antrhopic (Claude) API has the ability to utilize the WordPress API for this kind of dynamic query, but the plugin doesn’t integrate that. (At least, not in a way that is obvious or explained.) One can get very far with system prompts and static files as resources, but the benefit of being able to map queries to WordPress data would be great. (Imagine, for example, a response to “When is the next accordion concert and how much are tickets?” that can find the answer in the WordPress data for multiple events). UPDATE: Apparently there are ways to do this with this plugin that involve writing additional WordPress functions.
- Some features of the Pro version are only available from OpenAI. Know this before you pay for credits from another AI.
- Discord support community. I know it’s popular. I find it cluttered, hard to follow and inefficient. It’s not unwise to have the user community pitch in to help with support, but there are better platforms than Discord for this purpose. A self-hosted WordPress forum would be better.
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