Amateur developer with very poor support

  • Trust me – avoid. Go with someone from a bigger outfit with better support. I’m a WordPress veteran and have tested and used many theme and plugins over my ten years of web building – there are the big ones that always stay at the top of the pack (Astra, GeoDirectory, Yoast, Ninja etc) and then there are the two-bit outfits like Themegrill. When I first got the paid ColorMag Pro many moons ago I wasn’t as knowledgeable and regret this hugely now that’s it’s a bigger deal for me to change theme. Unlike the big names, ColorMag is run by one person and rarely issues updates so if a feature is glitching or missing, you’ll have to put up with it for years. In June 2023 he (Themegrill) recently launched a huge update (ColorMag 4) with very risky changes of class that then clashed with my child theme and other puglins. I then found out how bad the support was – he’ll respond to an email after a couple of days at the very soonest (that’s long if your site is looking a mess) only to deny the issue, make an excuse or say he’s overwhelmed with other tickets. It’s been two months and many aspects of my theme are still broken. I now believe he has no intention of supporting my tickets maybe because he doesn’t know how to fix things. My traffic has nose-dived over the last couple of months along with advertising revenue but there is no recourse for compensation with such a small developer. Even if you’re looking for a free plugin, choose one from a more established developer or go for Newsmag or The Issue. There is a reason ColorMag doesn’t appear in the roundups for best magazine themes. This is very time I’ve ever written a negative review – I don’t do this lightly but it’s been hugely difficult for a tiny social enterprise like ours to have to suddenly deal with all these site problems and have no support or recourse.

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  • Hi @daisydeburgh,

    I would like to sincerely apologize for the inconvenience and frustration you have experienced due to the recent update of the ColorMag theme. We understand that this update has caused major issues for users, and we deeply regret any negative impact it may have had on your website and business.

    Our intention with the update was to incorporate the latest technology and improve compatibility with other resources. Although the update caused a few issues on the users’ end, our team is actively working on addressing these issues and documenting the changes to help users navigate through the update more effectively.

    I sincerely request your cooperation and patience as we work together to fix the problems as soon as possible. Our aim is to restore your trust and ensure a smooth experience with our theme. If you have any specific issues or questions, please do not hesitate to reach out to our support team. We are here to assist you and find a satisfactory solution.

    Once again, please accept our sincere apologies for the inconvenience caused. We deeply value your support over the past years and hope to regain your trust by promptly rectifying the situation.

    Best regards,
    ColorMag Support Team

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