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Hi @blackster000 ,

There seems something went wrong, please try:

– Clear both server and browser cache.

– Deactivating all plugins but leave only FileBird – if the issue is solved then it means the problem is from an external plugin, then you can activate them one by one to detect the exact one causing the issue.

Let us know the update please.

Cheers!

Hi,
Same issue. Suddenly just stoped adding files to the folders.

– Updated to the last plugin version
– Cleared both server and browser cache.
– All plugins deactivated and using default wp theme.

What issues can cause tihs problems?

Hi @alexeyk and @blackster000 ,

I just checked this case on my site with the latest FileBird version installed but I do not see this issue, please see my screencast:

https://drive.google.com/file/d/1Jo6E6yrUx1bRUQWvurVi-ayQWMCEMBfj/view?usp=drivesdk

However, we will be able to know what is going on at yours soon, just schedule a Team check with our developers here:

[email protected]

Thank you.

Kind regards,
-Bruce-

Hi Bruce,

Fresh install works on my side too, but I need to fix issue on my current website.

Maybe you can recomend a list what can I check to solve this issue?

Thanks for your willingness Bruce!
I will send an email to the developers

Hi @alexeyk ,

Do not worry much! Like I said before, please contact our developers for a scheduled Team check. Thanks a lot.

Kind regards,
-Bruce-

Hi @alexeyk ,

The issue was fixed for @blackster000 via our Team check, where we had discovered a certain conflict between FielBird and one “picu plugin”, also next coming update of FileBird would be compatible with that plugin.

You could also schedule a Team check with us to have our developers take a look at what might be causing the issue on your site unless you also have this plugin “picu” installed?

Thank you.

Kind regards,
-Bruce-

Hey there

I’m one of the authors of picu. If there’s anything we can check or change from our side to fix this, let us know. We’re happy to help!

Best
Claudio

Hi @pandulu ,

Thank you for jumping in on this thread ??

You can access our source in includes/Controller/Folder.php
find the function name: “ajaxQueryAttachmentsArgs”

as you see we are using filter “ajax_query_attachments_args” which conflicts with your action “pre_get_posts”

Methods process for this hook is “picu_exclude_collection_images_from_library”.

So we have removed your hook before doing the filter, here is the code we added, which seems to work well:

https://drive.google.com/file/d/1mqE2eSYLJW4cG2rL1iHP2wkwanGsBpnD/view?usp=drivesdk

But, if you have a better idea you can suggest to us, please.

Thank you.

Kind regards,
-Bruce-