Always Buffering and ticket list not showing

  • Resolved DEVanoda

    (@unforgivenfreax)


    1 year, 10 months ago

    What a great plugin. I’ve been using it for years.

    However, right now I have a serious problem. Please help.
    For some reason, I want to use a low version of the plugin (V.2.3.1).

    When doing the downgrade, I encountered a problem.
    Ticket list cannot be opened. The page always shows buffering that doesn’t finish.
    I’ve been waiting for that buffering for 15 minutes, and nothing has changed.

    The General Settings page cannot be opened due to the same problem.

    I have also added administrator agent, but there is also a problem.

    I have documented all these problems in this video: https://youtu.be/4EWmn2H6N3s

    Please have a look.

    Thank you very much for your reply and help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @unforgivenfreax

    Please create a support ticket on our support portal as this issue need debugging on your site.

    https://supportcandy.net/support-ticket/

    Thank you.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello,

    Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

    Have a great day!

    Plugin Support Milind Ighe

    (@miliighe)

    Hello,

    As there is no response from your end, we are marking this thread as resolved. 

    Please create a new thread if you need any assistance.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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