Always 2 attempts to login to site admin

  • Resolved johnshweb

    (@johnshweb)


    10 months, 3 weeks ago

    Just lately (last 2 months or so), it always takes me two attempts to login to our site as admin.

    We’re running WordFence with 2FA on my admin login. The username and password is saved in my browser, so it is the same each time.

    Typically, username and password is auto-entered by the browser with fingerprint ID and I type in the 2FA from the Authy app on my phone. I always get an error on the first attempt (invalid username or password) and it works on the second attempt.

    WordFence then lists my unsuccessful attempts in its dashboard, with Yes under Existing User.

    I can’t see that I’m doing anything wrong or even different – but I’m worried I might eventually get locked out!

    This has only been an issue lately, so I wonder if it might be as a result of something in a recent update.

    Anyone else having the same issue?

    Any suggested fixes or trouble-shooting?

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @johnshweb, Thank you for reaching out to us.

    Please try to clear cache (site plugins and local browser). You can also try to log in from a different internet browser where all browser extensions have been disabled. If you don’t have the same issue in the other internet browser where all browser extensions have been disabled then that indicates a browser extension in your normal browser is breaking our JavaScript.

    If you still have the same issue in the other internet browser then your theme or another plugin may be loading JavaScript on our admin pages and creating a conflict.Disable all other plugins except Wordfence , then try again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three.

    If the issue persists,  access wp-admin while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red errors in the console, please take a screenshot and send it to me.

    Let me know what you find.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
  • The topic ‘Always 2 attempts to login to site admin’ is closed to new replies.