Alternative Payment Method smart buttons not displayed

  • Resolved t.schwarz

    (@tschwarz-1)


    9 months, 2 weeks ago

    Hi,

    I have a WooCommerce installation with Paypal Payments integration that allows two alternative payment methods (giropay/SOFORT). These are activated (resp. not de-activated) and will show correctly in the smart-button preview pane. Smart buttons will only be shown in checkout.

    Previously the buttons were correctly displayed, suddenly they disappeared. No update has been done on the installation.

    Strangely, activating an additional payment method (“venmo”) makes one of the others reappear (Giropay), but not the other, and not Venmo itself, which I suppose may be a matter of geolocation (shop only sells to German addresses).

    What can be done here?

    • This topic was modified 9 months, 2 weeks ago by t.schwarz.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @tschwarz-1,

    It will be great if you could share your current System Status Report. You can get it by navigating to the?WooCommerce / Status?section of your site. Once there, click on the?Get system report?button and then copy it by clicking on the?Copy for support?button.

    Please provide those log entries on our?PrivateBin. After uploading, send us the link, so we can review them in detail.

    Alternatively, you can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

    Thread Starter t.schwarz

    (@tschwarz-1)

    Thanks for your reply, I have opened a support ticket!

Viewing 2 replies - 1 through 2 (of 2 total)
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