Altered Order Num Not Always Showing up in Stripe

  • Resolved steve5k

    (@steve5k)


    8 months, 3 weeks ago

    We add a prefix to our order numbers (‘FT-‘) and sometimes that altered order number shows up in Stripe (whom we use for payment processing) and sometimes I just see the post id instead. Any thing I can do to make sure the altered order number with prefix always shows up in Stripe?

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi steve5k,

    Thanks for reaching out.

    It seems that Stripe would be referring?post_id?instead of our sequential number. We suggest you to contact the Stripe support team and request them to use?$order->get_order_number()?instead of referencing?$order->id?or?$order->get_id()?when fetching order data.

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