$allowed_options remains empty in a single order

  • Resolved mijnmarketing

    (@mijnmarketing)


    3 years, 11 months ago

    Hi,

    Somehow the variable $allowed_options remains empty in an order from Luxembourg. What are the possible solutions for this?

    wp-content/plugins/dhl-for-woocommerce/dhlpwoocommerce/includes/model/service/class-dhlpwc-model-service-label-metabox.php on line 77

    – the sizes and weights of the products are set.
    – Shipment zones are also set.

    I sent a message to DHL, but they still haven’t responded for some time now.

    Thanks for the help.

Viewing 1 replies (of 1 total)
  • Plugin Author Shin Ho

    (@shindhl)

    Hi mijnmarketing,

    Thanks for using the DHL for WooCommerce plugin.

    The $allowed_options is based on the capabilities linked to the account, perhaps certain DHL products aren’t activated for the DHL account used.

    If you mail your use-case to [email protected], our excellent support team will troubleshoot with you and see what’s causing the issue.

    Greetings,
    Shin Ho
    Plugin Development Team
    DHL Parcel Netherlands

Viewing 1 replies (of 1 total)
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