Allowed daily CPU seconds notice from web host

Thank you for bringing this to our notice. It looks like we have had another user reporting an issue on SiteGround. We haven’t seen such a spike on other servers. I will pass on this information to the developer. Once he analyzes the CPU usage of WPTC on a SiteGround server, I will give you an update.
As for deleted files, if you delete the plugin from the WordPress site, it will get deleted from your file system but it will remain on the Cloud.

Ok good, so it’s not just me. Yes, siteground is a popular host, so it would be good not to have any trouble with them.

Regarding deleted files, why would you choose to have deleted files remain on the cloud? Is that indefinite, or do they eventually get deleted?

Also, I set my daily backup to go at 3AM, but this morning when I logged in, the last backup was the last one I manually did yesterday afternoon. Shouldn’t there have been one last night?

You’re right Mike, its not just you. We have a couple of users who have mentioned similar CPU usage spikes with SiteGround. However, the plugin is working really well on all other hosts and we don’t see anyone having issues.

At the moment, my development team is recreating the scenario on a test environment and also checking into the backup missing issue. As per your setup, there should have been one. I don’t want to get ahead of myself before I hear from the dev team so I’ll keep you posted with an update at the earliest!

@mdc2957 – Ivan Atanasov one of SiteGround Senior Tech Support operators here.

It will be a good idea to create a ticket in our system so that we can test this on our end as well and determine if the problem is related to the actual plugin or if there is something else that can be done.

If you already have a ticket created you can pass us the ticket ID so that we can investigate this further for you.

I haven’t created a ticket, and there’s not really much I can do at this point until WPTC investigates. I can’t use the plugin anymore because somehow my info got erased from the plugin itself. They know about this and are looking into it. Thank you for replying here. I appreciate the support.

Hey Mike,

Have you updated your WP Time Capsule plugin to v1.7.2? The issues that you had been facing earlier have been fixed on the latest version ??
Let me know if you have any further issues or concerns, we will be happy to sort it out for you!

Thanks @ivanatanasov for jumping in and offering to help, really appreciate it. we have sorted out the issue from our side. Should we need any assistance, we will definitely get in touch with you ??

Regards,
Tauseef

If that was the version that came out last week or so, then it’s still not working, I took a screenshot of the CPU seconds that maxed out again. I was communicating over email with Vinodh. Last he said was let me check this and get back to you, and that was 4 days ago so I’m just waiting.

Hey Mike,

Sorry about the miscommunication on that one. I double checked with the development team and they have confirmed that it would be fixed on v1.7.3. My bad.

So I should disregard the email from Vinodh that said it was fixed?
Can you let me know when 1.7.3 is released so I can try again?

Hey Mike,

Yes, you can disregard that email. You can expect v1.7.3 to be out probably by the end of this week. We are aiming at 1st/2nd of March.

Regards,
Tauseef

Tauseef, thank you for the update. I looked on your site but didn’t see an email newsletter sign up. How can I be notified when the new version is released so I can give it a try?

Hey Mike,

We don’t have a newsletter subscription, I have your email id and I’ll notify you once we launch the update for v1.7.3 ??

Regards,
Tauseef

I installed the new version and ran the backup, took a long time, but I got the success email some hours later. However, I did look at my cpanel and I still see that the CPU time usage was exceeded in cPanel for my web hosting. Not sure if this matters or not, but just wanted to let you know

Hey Mike,

We have redesigned the entire process of showing the progress bar. In the earlier releases, the progress bar was utilizing a higher CPU percentage. With this release, we could see a great reduction on the CPU usage.

Can you please check the CPU usage peak on your site?
Go to the Cpanel provided by your host -> AWStats -> select your domain -> go to topic Pages-URL -> then check here what is the top resource utilizing page, this will be on top. Here you can get more details as to which URL has been pinged a lot!

Cheers!
Tauseef

Tauseef, I replied to you with a screenshot to your help@ email address