Thanks, John!
@1099greg What I ended up doing was installing the User Role Editor plugin activating it, and did the following:
1) Navigate to Users -> User Role Editor in the left-hand admin navigation.
2) Using the select box at the top of the User Role Editor screen, I selected the “Shop Manager” role from the list.
Selecting the Shop Manager role will bring up all available capabilities for that role with their allowed capabilities checked.
3a) Search the list for the switch_users
capability. If you find the capability, check it, and click the “Update” button on the right-hand side. Verify that the functionality works by logged into a user with that role.
3b) If the capability is not in the list (which was my case), you can add the capability by clicking the “Add Capability” button on the right-hand side. This will display a modal window where you can paste switch_users
(careful on spelling and ensuring no extra spaces) and click “Add Capability”. This will add the capability to the list, and you can read over point 3a above.
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Using the plugin above, you can assign the capability if it exists or add it if it does not and assign it to your specified role. Once the capability has been added, you can remove the User User Role Editor plugin without consequence. Hopefully, the above instructions help!