Allow customers to view all tickets?

  • Resolved ricowr

    (@ricowr)


    2 years, 2 months ago

    I belong to a sailing co-op, where we share a number of sailboats. We are looking for a WP “service desk” or “help desk” plug-in that we can use for tracking both issues arising and regular maintenance tasks.

    In our use-case, we would designate a hand-full of members as “agents”, responsible for overseeing the resolution of tickets, and the balance of the co-op membership would be “customers”. However, as all co-op members need to volunteer in participate in boat maintenance, we need all customers to be able to view all tickets, including those others have raised (read-only, preferably). This provides co-op members with the ability to see what work needs to be done and can offer to volunteer on resolving any given ticket.

    So, thus my question; is it possible to give all customers RO privileges on all tickets in Fluent Support?

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  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @ricowr ,

    Thank you for the explanation. However, currently, this feature is not available. A user can not have the permission to view nother user’s ticket. But I am taking this as a feature request. Hopefully, it will be added.

    Please note: Each feature request must go through an extensive analysis by the R&D team for the possibilities and necessity. If they are affirmative about the implementation – they will forward it to the dev team and hence get implemented.

    Thank you

Viewing 1 replies (of 1 total)
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